Taco Bell — Restaurant in Virginia Beach

Stopped by to grab some delicious food. Drive thru line was long, so I decided to park and walk in. Upon entering, I noticed the place appeared quite tidy and I was acknowledged by a member of the staff. So far things are going quite well... I placed my order for: 1x Spicy Cheesy Core Burrito, emphasizing that I would like it to be Chicken and 1x Chicken Quesarito...

A simple enough order to tally. I pay the cashier and have a seat to await the savory goodness of my chicken-filled, spicy deliciousness... A short time goes by as I twiddle my thumbs against my phone, glancing at pointless memes and even more pointless 'self-worth' posts... damn, those things are annoying. Then a voice rings out in the distance calling me to my order. I happily saunter towards the counter, clutching the bag tightly and thanking the cashier as I headed towards my car. Sitting there, in my cloth-coated driver's seat, I reached into the bag and grabbed the wrapper of my food. As I licked my lips in anticipation for the meal I was going to enjoy, I peeled open the wrapper to expose the pale tortilla coating what I had craved for like the 15 minutes prior to buying it... anyway. I sink my teeth into the tortilla and began to chew... this is where things changed. As taste bud after taste bud realized the problem, synapses fired in my brain alerting me to one simple, yet devastating fact... "This was not chicken." As my chewing slowed, I returned the Burrito of Infinite Deceit to the wrapper of lies from whence it came. I then picked up my receipt and casually walked back inside. "Perhaps a simple mistake, as they were likely busy..." I thought to myself. I approached the cashier and told her of my troubles with a simple "This was supposed to be chicken... It's beef" and her thumb raised into the air in a fashion typically noting understanding. But it was not to be. I then sat down and awaited the arrival of my true, chicken-filled burrito. Moments later, she walks towards me with a bag and a smile. Appreciative, I accept this bag and head on my way. I then exit, relieved and head on my way home... I arrive home, greet my dog and sit at my desk to enjoy my chicken.

It, again, was NOT chicken. I then grabbed the other burrito (the one that simply sat in the bag during this ordeal... "Maybe at least THIS is chicken!" NO!! Not only was it NOT chicken! It was neither a Spicy Cheesy Core Burrito OR a Chicken Quesarito!! It was a CHRUNCHY Cheesy Core Burrito! Needless to say, I'm quite furious... Were it not horribly inconvenient for me to burden my gas tank with a very unnecessary trip, I would return again to have this ordeal sorted. However, it is not prudent for such a thing to happen... So I've decided to share this experience with others who may be tricked and bamboozled by those swindlers that may or may not be hording their chicken for some diabolical reasons. My dog will likely enjoy these lies more than I will... I think I will give him some.

I would like to add a post-note that states, despite the mildly comedic phrasing in my story, I find this to be a very serious issue and hope that such things do not happen in the future. Perhaps significantly more drug tests could correct this problem... as obviously there is something causing people to hear "beef" when you say "chicken" and "crunchy" when you say "spicy"... or is there a memo I didn't get?

That is all... thanks for your time, Taco Bell.

Your all time favorite taco and assorted tortilla-wrapped meats...

Who leaves fast food reviews? People who are either really upset or really happy. Tonight I went to this location because the one near me is under renovation. My husband and I ordered in the app for drive thru pickup. The line was LONG. We were in line for 15 minutes, but they moved through cars quickly. The parking lot was busy too. They were clearly slammed. When we got up to the window and said we had a mobile order, the guy sounded pleasant and happy we'd already ordered. This was a huge positive change from my recent fast food experiences. When we got to the window for our food, it was ready promptly. One of the sodas, the new Brisk drink, looked light and upon tasting it didn't seem like it had the right amount of syrup... and really wasn't drinkable. My husband mentioned this to the young lady at the window, who said "it just tastes like that, but you can substitute it...". She said it pleasantly, without annoyance. She heard our problem, and knew it wasn't really her problem, and offered us a solution that was simple and satisfactory. When we got home, our order was accurate and put together nicely. Nothing was burnt or slopping out of the packaging. Lately I have had a slew of negative experiences with the service industry. I certainly didn't think my faith in humanity would be restored from a Tuesday night trip to Taco Bell, but here we are! I hope at some point the employees working this shift will read this, and see how far a little...

Hello I went to the this Taco Bell and there was a long line which is normal for a Saturday night. When I got to the speaker to place the order the gentleman told me they aren’t serving anymore and it was only 3:15am and they close at 4:00am. When I asked why he said there are only 2 people working and he gave me an attitude and huff and puff on the speaker. I told him there is a line of people and I can’t get out and he said there nothing he can do about it. So I called and he answer and had the same attitude on the phone with me and I asked to speak to the a manger and the manager said he didn’t know they were closing early and told me he would take my order at the window. When getting to the window the gentleman who gave me attitude still gave it to me at the window which is poor customer service. And also the food was cold which makes no sense I go to this Taco Bell 3 times a week cause I get off at this time and I shouldn’t get this kind of service. I will be calling the manager and want to speak to them and there general manager and district manager cause I own my own business this is not how a customer...