China Inn — Restaurant in Virginia Beach

I’ve been getting food from this restaurant for four years consistently. It’s hit or miss if my food is going to be cook per my request. But it’s still edible. That changed recently my last three orders my food was not good.

I don’t know if they got a new cook. But they need an another one. The first order nasty order was General Tso's chicken. The chicken was cook to long and the sauce tasted weird. But my other food was okay. So I just didnt order it the second time.

The second order chicken wings and fries were over cook. The shrimp egg rolls were extremely oily. Threw those away. I reluctantly order this last time. Because as I stated before, I’ve been ordering food from them for four years and I’ve never had this bad of an experience.

This last time it wasn’t even edible. I ordered wings and fries. Wings were fine, fries were over cooked. Shrimp lo mein noodles were soggy and the shrimp were overcooked it was disgusting. I have one bite and tried to take the next bite. But I just couldn’t do it. I called the restaurant and spoke with two different managers, one female and one male who heard my concerns and say they will call me right back. It’s been six hours and I have not heard back from either one.

The last phone call I made. I let them know that they were about to close and I still have not heard from anyone and reference to my food being disgusting, I still have the food because the first manager let me know that they need the food, but they did not resolve my issue. Go to another restaurant.

They don’t care about the quality of food or their customers and doesn’t matter if you a long-term customer or not, I would never order anything from this restaurant ever again...

I'm giving this 2 stars only because the lady who took my order was patient when I didn't have my card number and whatnot together as I should have, however she was hacking really hard and loud over the phone. I thought she was coughing up a lung which is a little off-putting when you are ordering food. The food itself was not terrible, but it was mediocre for Chinese Food. I didn't think you could mess up Sweet and Sour chicken, but theirs is pretty bland. Even the Sweet and Sour sauce didn't taste like much except sugar (I know it's full of sugar, but it usually has flavor). The thing that really made me cringe was the delivery guy. He came in wearing a kitchen apron, which makes it seem like he just left the kitchen and brought me my food and then is going back in to start cooking. Maybe that's how most places work and I just never noticed it before, but for some reason it didn't sit well with me. He was also very unhygienic. He smelled bad, his breath was terrible. I hate to say that because he was very nice, but this is food we're talking about. Nobody wants their food delivered by someone who...

Google made me give this horrible place a star in order to post. I'd give them negative stars if I could. Worst Customer Service - our delivery order was not complete but that happens. We informed the delivery driver we were missing items and he said he'd bring them. After waiting 45 minutes, we called for a status update and were told they were not bringing the rest of the order - they would "get us next time". Meanwhile, our food had grown cold while waiting for the missing items and no one even bothered to call to tell us they weren't coming back. This isn't the first time this has happened with this establishment and they did not remember to "get us next time" Absolutely horrible customer service not to mention they took our money and didn't provide the ordered food. There are dozens of Chinese restaurants in this area and we'll take our business elsewhere and...