Domino's Pizza — Restaurant in Virginia Beach

Not a good experience this time - I ordered online for carryout as I have many times before and I didn't see anything about their new contactless way of picking up a pizza. No problem as signs were posted on the glass front of the store explaining that I needed to call. So I did and spoke to Diego (I could see him through the plate glass windows and he identified himself when he picked up). I explained that I was out front and I was early because I wanted to get him to put the pizza back in the oven for a minute or so when it came out, as I like my pizza crispy (That is how I've always done it, and I've never had a problem before). He said okay, and I began to wait. The Domino's pizza tracker showed my order was ready by the time it was supposed to be, but no one came out to put my pizza on the table in front of the store. After another 10 minutes of waiting, I called the store back and a driver answered. At first he told me that the pizza had been ready for about 5 minute and when I told him that I had been outside waiting for 20 minutes, he got a little flustered and went to get Diego who wouldn't even go to the phone himself. The driver brought out the pizza (he didn't even apologize - I had to ask for an apology) and he said that Diego must have forgotten about me and that they could remake the pizza in 10 minutes or so. That would have put me at 30 minutes waiting outside the store and that wasn't acceptable to me, so I took the pizza home. When I got there, I found that it had pepperoni and pineapple on it, which was what I ordered but it absolutely did not have the double cheese that I ordered, it obviously had not been put back in the oven as I requested and having sat on the counter for I think probably at least 10 minutes, it was basically lukewarm - certainly not the hot cheesy pizza that I was used to and expected from Domino's. All in all, a very...

PHENOMENAL!! I searched for Domino's online and called what I thought was the nearest location...I wasn't in their delivery area but they referred me to another location...I wasn't in their's either BUT they likewise referred me to another location and EUREKA!! From the moment the person answered the phone to even now (I am pausing to finish my meal to write this I am so inspired) I am blown away. As a multi decade veteran of the food service industry I can be a little picky if not critical. They were here in half the time they quoted (a third the time I expected) and everything was delicious and HOT (both temperature and spice!!). All perfect on a weekend night when there is so much going on in this area this weekend. Gr8 Service Gr8 food!!...

I found a broken nail in my pizza , when i called to complain the manager who’s name is amanda answered very unprofessional to the phone call. Instead of approaching the issue in a polite manner she proceeded to have an attitude and continued to go back in forth with me because she did not want to refund the money and to top it all off she also wanted to tell me that i was lying and that it wasn’t possible. The place is disgusting and im never ordering from there again. I rather drive to a different location and pick up my order else where . The audacity of this lady , just rude and disrespectful. Not in anyway a so called manager should act and present...