Dunkin' — Restaurant in Virginia Beach

If I could give them ZERO stars I would. They got my order wrong again!! How can u miss the cheese on every one or the 4 bacon egg And cheese croissants?When I finally reach someone on the phone (as I was already home when I noticed)...James very rudely chuckles and says 'what are we supposed to do about it then'. I say credit me and give me my order right for free next time I'm there...or something for your mistake. He tells me I have to prove to them and bring the food. I said I am home I can take photos. He says nope, you need to drive back and show us. I said that is ridiculous...and click he HUNG Up on me. Mind you he didn't let me speak to a manager. Mind you they were laughing ,with each other while taking my order, couldn't decide if they had what I was ordering. Horrible service during and after my visit. Will never go again to...

I had to get my iced coffee made THREE times. I ordered an iced blueberry coffee with almond milk. When she handed it to me it looked brown like plain iced coffee. When I tasted it, it was plain black coffee. No blueberry taste at all. I get the same thing at kempsville and princess Anne and it looks light brown and I can clearly taste the syrup. I went around again asking for more flavor at least, and a little more milk, she handed me the dark brown coffee again! No flavor, again! The manager helped me the third time and it was slightly better, but not the way the other places make it! Never going here again. :( but I love kempsville, and princess Anne was just as wonderful! The photo is from princess anne, what’s left of it, because it was great! Unlike...

i went today, 5/12 around 11:15 am and whoever was working was extremely unprofessional. i pulled up to the speaker and she says “dunkin,” thats all. i order 2 snackin bacons extra crispy and i get them and one is so cold the grease at the bottom was thick and white and the other one was literally pink and white i dont even know if it was cooked. i pull back around and she was pretty condescending about it and only cooked the ones that were pink and didnt just give me 2 new ones and claimed it was “policy to serve them at room temperature.” i then say “i dont mean to be rude but ive gotten them before here and they were definitely warmer and crispier” and she goes “yea i know but its policy.” overall rude and...