KFC — Restaurant in Virginia Beach

I was intentionally locked out of this open restaurant by an employee whose name tag appeared to identify him as a Team Trainer. No customers were in the store at the time. After several minutes, I began calling the store and knocking loudly on the doors and despite 3 people being on duty, nobody responded. As soon as another customer walked up, he immediately unlocked the doors, making it clear to me this was no accident. I asked to speak to someone in charge, and as the Co-manager came out of an office to my right, the cook suddenly approached the counter from my left, making me feel kind of ganged up on. I complained to the Co-manager about being locked outside for more than 10 minutes and all I got was a blank stare and no apology, as well as no explanation for why I was locked out of an opened business. I specifically asked her for a number for the franchise owner but was suspiciously given one for the Restaurant Manager, and not the actual owner KBP Foods. After filing a complaint, the Area Coach contacted me and confirmed that she believed I was locked out of the store on purpose, and that the employee that I identified as an apparent Team Trainer was no longer with the company. I believe I only visited this restaurant 4 times in 18 months and could not possibly have done anything to deserve this type of abusive mistreatment. I basically felt bullied, and could not believe it happened as I offered repeat business to this restaurant. I was advised the building was recently renovated and allegedly had only one poorly working security camera at the time, making it difficult to determine who else may have been involved, not to mention potentially risking the safety of customers & employees. As for the Co-manager, I was told she was allegedly in a walk in and did not see or hear anything. Shortly after our conversation ended, I left a voicemail for and sent a follow up text to the Area Coach, questioning how the Co-manager got back to her office from a walk in that appeared to be on the other side of the store without hearing or responding to all of the knocking that played out only moments before. I never heard from her again. I received a letter from KBP Foods, calling this a singular incident, offering me $100 in KFC gift cards. I sent an email to the executive who wrote this letter and certified mail to their CEO addressing many of these concerns, as well as stating I was offended their company valued the personal & emotional impact of this cruel & inhumane prank at $100 worth of their food, and never got any response from anyone. The only thing more disturbing than the possibility of supervisory employees conspiring to psychologically abuse an innocent consumer is what appears to be multiple attempts by various levels of corporate authority to silence or conceal the truth about this horrifying event. After 6 months of both companies ignoring multiple communications from me, I have chosen to give up my pursuit of the truth & believe KFC & KBP Foods truly don't care about what was done to me and that my rights as a consumer are...

This KFC is located in the shopping center along General Booth Blvd., just south of Dam Neck Rd. This is part of an overall larger shopping area with Big Lots and OneLife Fitness for example. My most recent visit here was on November 20, 2020.

KFC offers take out, drive through, and delivery (delivery is done through GrubHub). Due to the pandemic, there is no in restaurant dining available and is limited to 10 patrons in the establishment at one time; patrons are required to wear a mask before entering. The entrance is at the front of the place, where hand sanitizer is readily available for you to use. Traffic flow is one way, so you would exit the side door toward the drive through area to exit. Staff were wearing gloves when handling food items and were wearing masks at all times.

What brought me here in the first place? Coupons in the mail. Over the past few months, I've been getting mailers with coupons here, and since I hadn't really done much of KFC before, I figured it was worth a shot since I do like chicken. I was immediately greeted upon entry as I was the only one in there.

On my first visit here, I went with a three piece meal with grilled chicken, as I normally don't do much in the way of fried foods. I love having juicy chicken like that. Since that time, this location has discontinued the grilled chicken, so now it's just the Original Recipe and Extra Crispy chicken. Hopefully they bring back the grilled chicken back in the future, as I would come back more often when they do. Either way, the grilled chicken and original recipe chicken that I have through several visits here have been really good. You can definitely get a good meal out of it, especially with coupons too. I'm not the only one that loves this chicken too. My dog does as well. He will follow me through the house to wherever that box is. He will literally be crying at me at the table when I am eating too. He does get some in his dish, so he isn't left out. This is one of the times that he clears out is dog dish too.

Overall, I have had great experiences here at this KFC. I have not had any issues and service has been on point each time I have come in. I'm not a fan of drive throughs, so I've always gone inside to order. Plus, it gives me extra time if I decide to change things up a bit here too. They do very well with the social distancing measures, as well as making sure they are all wearing masks and using gloves when handling food from what I have seen in these visits. If you're in this area looking for some fried chicken, this is definitely a good option to choose, even though...

This review is based on my visit last night. I went through the drive thru to order. There was a misunderstanding with my order, but it was fixed, so I thought. The server wasn't friendly when I picked my food up. When I arrived back home, I noticed that the meal was completely wrong, even after going back and forth with 2 servers to get it right. I didn't have the right chicken, was missing my extra biscuit, and the sweet tea was void of any sugar. I feel like this was done deliberately due to the attitude that I faced while at the store. I called the store to let them know of the failed order. The phone call was very unprofessional, as the gentleman answered the phone with a "yeah." I had to ask if it was KFC because I thought I had the wrong number. I explained what happened and was told to come back to get what I was missing. Unfortunately, this was so upsetting to me that I may have to take a break from this location...