Mei Zhen Chinese Restaurant — Restaurant in Virginia Beach

First of all, I would like to state how disappointed I am for having to even write this review. For months I have been a patron of this establishment(ordering 2-3 times a week usually), but unfortunately that will no longer be the case. This pandemic we're currently experiencing didn't slow down how often we frequented this business, between take-out and delivery & up until recently we have appreciated their willingness to still provide decent food at an affordable price.

Yesterday when picking up our to-go order there was a gentleman in line that was coughing in front of my significant other and I with no face-mask on. With the line being outside, we knew much couldn't be done about him coughing so we just created our own distance. When talking to the cashier at the window I observed him cough into his hand SEVERAL times while holding his money in that same hand (once again not my business so I just made sure to continue to keep my distance). I then witnessed the cashier take the money from the customer and give him his change without hesitation. Even though the cashier has had problems understanding and assisting this customer because he is coughing so hard(and covering his mouth with his hand), she still allows him to dig his hands in the sauces in front of the window and touch everything on the counter instead of just handing him whatever sauces he requested.

When I approached the counter I asked the cashier "Did you see him coughing in his hand, and you still touched his money. Do you have any sanitizer or anything?" I was cut off before I could even finish my sentence and told "I'M NOT WORRIED ABOUT HIM, WHAT DID YOU ORDER?", as if I was annoying her by requesting she washed/sanitized her hands. A simple hand-washing or squirt of sanitizer would have been sufficient for me but instead I was met with a scream that showed nothing short of they only want our money. Most businesses wipe down counters after each customer, have designated places for "used" pens, and even take the time to clean their hands between interactions with people (especially when dealing with cash). I can only imagine what they aren't doing properly when we aren't looking at them.

I would much rather give my money to establishments that are open and taking this disease serious. I think we all know we are taking a risk when going out for anything right now but I no longer trust this business and their cleaning practices. To be told to your face "I'm not worried about that" is something a customer should never have to deal with, especially during a...

First, the food is awesome. It is flavorful, hot and quick. However, this is the food SERVICE industry, and the service is not good. After calling in an order I realized my wallet was missing, I called as quick as I could to apologize and told the woman I had no way to pay because I lost my wallet. Her response was just rude. I explained I come to her restaurant weekly and wanted to pay for the food as much as she wanted to sell it to me, but unfortunately I literally had no money. I had never lost my wallet, my valuables and identity were missing which is a problem in itself, and additionally after insulting me the woman hung up. I called my boyfriend who was out of town to ask him to pay over the phone, which he did. I went to pick up the food and spoke with someone else who worked there. He told me people call and cancel or don't pick up their food all the time and she's tired of it, and I don't doubt that stuff happens. But is the answer really to create the negative experience she just did? If lack of payment is a habitual problem find a solution, aside from insults. Maybe require payment over the phone? If you are in the service industry there is no excuse for poor customer...

I have ordered from this place many times in the past and was able to just put up with their late delivery times but today I placed an order that never came to my house and when I called they advised somebody came to my door and knocked as well as called me. I live in a 1 bedroom (the bedroom is upstairs) townhouse and I placed my order downstairs (I sit right in front of my door facing it). I also have a small dog that barks his head off when anybody knocks. They would not believe me when I told them nobody knocked on my door and even stated that they knew I have ordered from them many times before. If they know me from my order history then HOW DID THEY NOT KNOW WHERE I LIVE. The driver lied l, did not deliver my food, and the restaurant denied not delivering to me, calling me a liar. This is the worst kind of customer service you can get from a restaurant. You place an order, it doesn't come, you call them abour it and they call you a liar. The customer is always wrong to these people and any mistakes they make they will defend and point back at you. This reataurant does NOT DESERVE YOUR MONEY...