I went to this location last Friday (8/25), party of 4. We were served by Roberto. I asked for the taquitos. He said they come in 3 but I could only pick 2 meats and could not choose the 3rd. I requested chicken. He repeated you can only have 2 and the 3rd you can not choose. I found that odd but pressed on. I asked for the guacamole and was told I couldn't get the sour cream or green hot sauce. When my meal arrived, I really wanted sour cream and green hot sauce. When I inquired again, I mentioned that I was willing to pay extra for the sauces and was told "I already tell you, no!" At this point I could only laugh because I thought, this has to be a joke. He eventually brought the 2 things I requested. My boyfriend asked for a soda refill. Roberto took his cup to the back and returned to wiping down tables and serving others. We waited patiently as he worked. About 5 minutes passed and another gentleman at our table asked Roberto if he could bring the refill that was previously requested. Robert nodded, went to the back and brought the gentleman at our table the drink that was originally requested by my boyfriend. When the bills came, Roberto had charged the refill to the other gentleman. When they tried to explain the drink was the refill, he said "Its not my fault, you should have told me the drink wasn't for you." Then he took the checks back to get them fixed by the manager. I asked him to bring the manager to to table so we could speak with him. He didn't get the manager. I had to ask someone else who was passing by to get the manager. When the manager came he was laughing the entire time. I didn't think this was funny anymore. We had horrible service and then to have a manager not take this seriously was a slap in the face. He offered us a drink to go. No thanks I will not be returning to this place. The food wasn't very good either. The other 3 liked the food but agreed the service...
Read moreI purchased two original breakfast burritos this afternoon on my lunch break (I got them to go). I got back to my office and as I began to eat one of the burritos, the bite I had taken was very chewy but tough. So, as I pulled it out of my mouth, I started tugging at it and as it started to unravel, it turned out to be plastic. Yes plastic. The size of a 50 cent piece. If this had been a child, they could have choked. In fact, after I called and spoke to the young lady who answered the phone, (a manager wasn't available) she seemed to not really care about it. Of course I left my contact information and did not get a call back. I had to rummage through my second burrito to make sure I wasn't gonna be surprised with anything else. How does plastic that big not get noticed when preparing them? It's a tortilla, scrambled eggs, cheese and like two potatoes with some sauce. Where would plastic come into play. For them to think it isn't serious, that's a problem! I took a picture and saved it just for them. They can...
Read moreFull points all around.
Clean, well kept restaurant.
Service was awesome; fairly busy but my waitress was always there right before I needed her. At the end of my meal a 'higher up' (not sure if manager or owner) came up and asked about the meal and service. Double checked on me. Always appreciate when this happens, it shows the restaurant is making steps in the right direction.
Most importantly: the food. I went for dinner and had the Santa Fe. It was incredible, I'm very lucky to have found this place. The sauce on the burrito was unique and delicious. Side note: I've seen a few complaints about the salsa, it was liquidy but extremely flavorful and spicy. I was hesitant at first, but after trying it I determined it's a very good salsa with some kick! Seems to be made this way on purpose...its okay to have a salsa that's different than what you're used to, definitely NOT 'watery' though.
Only con: Price is a little high for a student; although, it won't stop me from coming back next time...
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