Baskin-Robbins — Restaurant in Virginia

Placed an order through DoorDash and only received one item that we ordered. Went to the store to correct the order and realized that it is horribly understaffed. When I arrived there was one person waiting on customers, with 3 groups totaling 9 people in front of me. Another staff member came out and started working the line. When I was able to talk with the night manager about my order issue, they were happy to make the order correct, but I noticed that the store could use at least one other staff person working so that orders are properly checked against tickets, ensuring product was ready and filled, and ensuring the customer line moves smoothly and quickly. I DO NOT recommend this store, until they can resolve these issues. Even though I went in person to pick up the missing ordered items, I still did not receive what I ordered. This is not the first time our order has been incorrect, but it is the last time we will...

Grumpy, curly messy big haired, large fat white man works here! He gave me the stinky eye. Based on The way he looked at me it clearly seemed he was mad at me for going in there with my sister even she said something to me about him; shes not one to complain! What a weirdo, makes it awarkard to go in there. He kept saying "anything else", I felted rushed. horrible service at this store everytime! only when the teenagers are working you get a good amount of icecream! I always get a cup, but if that grumpy freak is there he will give you a miniure size cup! Im skiny size 3 but I LOVE MY icecream! I dont like being gypped on...

I called two days ahead of time to order an ice cream pie for a family member's birthday. When I went to pick it up, they couldn't find my order or any record of my order. I had a feeling something was off when the gentlemen who took my order over the phone didn't ask any questions, like what kind of pie crust or topping. I've had other issues in the past with this location. Other years, when I've gone to pick up they've had a hard time finding my order, but this was the first time they didn't have it at all. I definitely won't be going to this...