Buffalo Wild Wings — Restaurant in Virginia

After discussing various dining options for dinner tonight, we settled on B Dubs. I have fond memories of this place, way, WAY back when they had 35c wing Tuesdays my family and I would come and it was always a great experience. Unfortunately, after this third terrible dining experience I will not be coming back. It's super unfortunate because the experience could have been saved had the service had not been so awful.

I have worked as a server for about 15 years so I do understand how things go and that there are things that are out of your control as a server. However, as a server who took pride in what I was doing, if I ever saw that a patron was not eating their food I would have asked if they were enjoying it or if something was wrong with it. I also would write down people's orders so that I don't forget things.

The first thing that happened when we came in was that we were told that they were out of a lot of food items, and I know that that cannot be controlled, but it was a very, very slow night and it makes me wonder how they could run out of so many items on such a slow night. It was such a slow night that servers were frequently walking around complaining loudly for everybody to hear.

Then my dining companion ordered a beverage and was carded for said beverage but then never received it. I have a four-year-old son, and when we were told that they were out of the only thing that he really wanted, which was macaroni and cheese, he settled for a quesadilla. I ordered him a quesadilla with only chicken and cheese in it and what I received was a quesadilla that was full of shredded chicken and had about 15 shreds of cheese per section. He was not happy with his quesadilla needless to say. I asked for a side of queso to try to make it more palatable for him, but it didn't work. I was unhappy with my wings and I only ate one. My partner wasn't crazy about his but he did eat a couple. I asked for the check and no questions were asked about if we enjoyed our food or if we were unhappy because we hadn't eaten. I asked for a bag to take the boxes with me because I was hoping that maybe tomorrow or the following day we might get our appetites back and that maybe we just didn't want to eat because the whole experience was so negative but I didn't ever get a bag so I had to go up to the front counter to ask for one.

Overall this was an incredibly disappointing experience and one that we are definitely not looking to repeat yet again. It was not worth the $80 that I had to pay. Honestly I don't think it was even worth $50.

I'm editing this review to add a couple of things that I have thought about that I did also want to mention. Not only did my dining companion never received the beverage that he ordered, the same thing happened with the man who was sitting behind us and he eventually asked another server to get him his drink. I also wanted to say that our server, Sarah, was nice enough and everything, but she was so incredibly inattentive and either completely missed or just did not care about the obvious signs that we were unhappy, such as not eating the food as I mentioned before but also asking for the check less than 10 minutes after getting the food. It's so disappointing that this place has gone so downhill. I actually spent a few months working there when I was a teenager and it was a lot of fun. I know that times are really tough right now for restaurants. However, I think maybe one thing that should matter to people that work in restaurants is caring about if the patrons are enjoying themselves and having a good experience because that's why we go out to eat in the first place. Unfortunately I think that it's become commonplace for servers to just not care anymore because people are still tipping well regardless because everybody feels bad about the whole pandemic so you can get away with doing a horrible job and still be...

I really like B-Dubs and I like this location the most. I feel bad writing this review because I like this location the must but never posted a positive review. For that, I am sorry. But today, I had an experience that has me questioning how the kitchen is ran. this experience I had today was absurd. My brother and I went to eat today at Buffalo wild wings to take part in the fundraiser event for the Franklin county animal shelter. We also took advantage of the Monday all you can eat boneless wings. My brother ordered luau BBQ and spicy garlic. When he tried it, his mouth was on fire. The luau BBQ sauce is low on the heat scale on the menu. I thought he was being a big baby and couldn't hold his spice, but I tried it and wow, my mouth was absolutely on fire. It takes a lot for me to feel pain from spice, because I eat the wild sauce on the regular. But the blazing sauce is 3 times as hot as the wild sauce. When our waitress came back to check up on us after serving our meal, he said that "there is no way that was the luau BBQ sauce" because his mouth and my mouth was on fire. Our waitress, shocked to the core with her mouth wide open, looked at us and said that "one of the guys back in the kitchen mixed the blazing sauce with the luau BBQ sauce the other day. He must've done it again!" SERIOUSLY?! One, how does this happen? How do you not organize your sauces according to the heat scale that your customers go by? How do you not do something about this from happening again? The blazing sauce is extremely hot. This could be traumatic for the wrong person. After trying it, it ruined the rest of the meal because we had tasted it right at the beginning of our meal and our taste buds are destroyed. No, the 6 ice cold waters didn't cleans the pallet or make it any better. With as much money as people spend on the food, you'd think you would be able to afford proper storage so that it organizes it like the heat scale. Why is it so hard to get your "guys in the back" to not confuse the hottest sauce you have to offer with the limited edition, part of the 5 least hottest sauces on the menu?

It also makes you wonder, if you can't get your sauces right, what else are you not getting right? I would hate to find out that it is sanitary issues... Because how can I expect a restaurant to keep a clean kitchen if they don't even know what sauces they are sending out the door? That freaks...

Group of myself and friends come here every Wednesday. Probably drop between the 4 of us $100+ a week. Recently the wings have been awful boned in or out. Overcooked, not sauced well, they fill the blue cheese up halfway etc. We decided to order the tenders and have noticed they are usually cooked perfectly. We always get them tossed in sauce. No problems. Every week for weeks now. We came in yesterday for our weekly thing and all of a sudden we weren't allowed to have our tenders tossed. I asked the waiter (who was a good dude and super nice) to ask the manager about it. The manager said no they can't do that anymore for us. We order our food without it tossed even though we deemed it to be ridiculous. The tenders came out so hard and overcooked. I went to put the plastic fork into the tender to cut it and the fork bent it was so overcooked. My friend literally picked up his tender and dropped it on the plate and it ricochet dribbled it was so hard. I appreciated the 25% off given by the waiter and he again was a nice guy and gave us great service. But the tenders being as bad as they are and the fact that the manager had a power trip over tossing chicken in sauce which is what the place is known for after we spend $400 a month here is absolutely absurd. A Sheetz gas station will toss your tenders in sauce but a multimillion dollar chain chicken place known for tossed chicken won't? Also the managers unwillingness to come to the table to solve the problems tells me all I really need to know about their management style and handling problems, really unprofessional by her. If you want good wings go to somewhere else. Like most chain places this place doesn't gaf about you the customer.

Edit: BWW gave credit and manager actually called and spoke to me directly after this...