Staples — Local services in Cave Spring

Well, it's interesting when in the span of a few days that you can receive drastically different service from people. I came in on Monday and had the smoothest experience with the copy center staff. They were awesome, printed my copies, and checked me out speedily. Well, Rick, the copy center supervisor could take a lesson in customer service and respect from his employees. Is it 2016? When did printing from Dropbox become an issue? You wanted me to email you my documents but let others come behind the counter to log into their accounts and print their documents? He said that their labels may not be able to match up with my document. Wait, what? Isn't this a specialty of Staples? You have a copy and print center. WOW! So, I go buy my own labels and come back as he finishes up with a customer that he LET BEHIND THE COUNTER TO PRINT WHATEVER SHE WAS PRINTING! While I'm waiting for this transaction to finish, someone else walks up to the counter. I knew he was going to walk past me as if I wasn't standing there. And he did. And if the nice woman hadn't said anything to him about it, he wouldn't have even spoken to me. So, I let him know about the labels I was going to buy and he gives me the same excuse. I inform him that I was allowed to come behind the counter and log into my Dropbox account a few days ago, why not now? Studdering doesn't count for a response. Neither does his callous smirk and nonchalant attitude. I deserve the same respect as other customers. Inaction is just as bad as negative actions. I'm thoroughly disappointed in this experience. It's not what I associated with my many other Staples experiences. Definitely a...

Writing this review just to applaud the employees who work at this Staples location. First off the guy who works the checkout/Amazon return area in the mask (sorry didn't get a name) is always so kind and sweet. For the Service side I ordered some business cards to be printed same day and came by earlier than expected to pick them up. I was helped by Kim (I hope that's her name) and literally my entire experience with her was amazing and if she's not paid managerial prices than someone is not recognizing her talents. In the 10 minutes I spent in the store I had her help me, she then prioritized my order because I was physically present and asking for it. While my things were printing she acknowledged another family looking for prints and began looking for their order. Helped a random guy approaching from the side looking for stamps, and another gentleman needing assistance with his order. The ability to multitask and handle peoples problems where they most likely all are having issues or requiring urgency takes a calm steady hand and Kim was handling it all. And no one was waiting in an orderly line they are just coming at her from all sides of the service counter, and there she was trying to make sure each of them felt seen and helped. This was a Saturday and I only saw the one cashier and Kim working so there really feels like a need to just have more employees in general so one person wasn't swamped. Props to Kim/Cashier and the team that handles it all, I'm sure it's not easy solving everyone's hectic problems all day but I just wanted to acknowledge that you're...

HUGE ISSUE FOR DISABLED PATRONS: Not once, but twice in the past couple months I’ve been here with an Amazon return and the signs have you going in all directions. There’s a huge sign with two arrows telling you Amazon returns to the right when you first walk in. Then you get to the counter and there’s another sign saying Amazon here. Then you get there and another smalls handmade print says Amazon at customer service. You wait in that area and no one comes. They don’t bother telling you that there is no one at that area. You have to wait in the regular line and the cashier will then walk over to take your package. It seems fine for any able bodied person but it’s a royal pain for someone who’s disabled to walk carrying packages to one side of the store to be directed to the opposite and wait in a long that doesn’t exist to have to wait in another line to finally be directed back where you were just waiting to be checked out. Staples, you need to do better. It’s a simple fix. Get rid of the signs telling us to go the wrong way. Have your people COMMUNICATE when they see us walking around in circles instead of watching us go the wrong way and stand in lines that don’t exist. Walker and wheelchairs are hard enough to maneuver as it is. The extra work is really not necessary. Yes I did ask them to notify a manager the first time and no one was available and I guess the message wasn’t passed because I never got a call. I did get a cal today from corporate and the DM. Let’s hope they do what they say they will. Will report back when I...