Chick-fil-A — Restaurant in Virginia

Placed a mobile order for the drive-thru and told the cashier my name. The cashier said I was all set to go so I drove to the window. When I got to the window, the employees did greet me, but otherwise they remained facing away with their backs towards me. They did not even ask my name to make sure I was the correct car, and didn't inform me about my order at all. I waited until I was told the total and that I needed to pay. I never raised my voice, remained calm, and I was extremely confused at the whole situation. I tried explaining to the employees that I had a reward for one of the items, and then had a balance on the app that I wanted to use. The employees seemed to be confused when I said this and did not understand what I was saying. They scanned the QR code on the app which had my money and rewards—though my mobile order should have gone through properly so this never should have needed to happen. I was told that my reward worked, but the employees never acknowledged or understood my statement about wanting to use the digital-balance. They seemed to kind of stare at me in confusion and tried to figure out the situation with each other. Finally, I had to ask the employee if scanning the app would use the balance on my account, and he stated that it would use the balance. I finally had to explain again to the employees that I wanted to use that balance—as I had placed a mobile order in the first place. When I finally received my food, I started to drive home. I thought that surely the employees would have double checked my order to make sure it was correct—especially when there was already confusion. When I finally arrived home, I realized that my sauces were entirely forgotten and along with this the extra pickles on the sandwich were not there. This falls entirely on the fault of the employees because I have an emailed mobile receipt that clearly states there should be sauces and extra pickles. The sandwich (despite being a spicy chicken sandwich) had no flavor or spiciness at all—it was also soggy and not warm. As a former Chick-Fil-A employee, I can say that this is completely unprofessional and embarrassing. Customers need to be informed and understood—and food should be double-checked as well as fresh. Never returning to this Chick-Fil-A as this Chick-Fil-A has consistently disappointed me. This visit was the cherry on top, especially because I have waited 40 minutes or more in this drive-thru on multiple...

My girlfriend, who is currently pregnant, and I recently visited Chick-fil-A, expecting the usual high quality of food. However, our experience took a shocking turn that has left us deeply concerned.

While eating her chicken nuggets, she noticed something was off. To our horror, one of the nuggets was raw inside—pink and clearly undercooked. The sight of it was upsetting, but the implications were even more disturbing, especially given that she’s pregnant. The risks associated with consuming undercooked chicken are serious, and this situation has caused us a great deal of worry.

We haven't yet brought this issue to the attention of Chick-fil-A, as we were so unsettled by the discovery that our first priority was ensuring her well-being. However, this experience has shaken our confidence in a brand we've always trusted for quality and safety.

We plan to reach out to Chick-fil-A to address this matter, but for now, we are left with an uneasy feeling about what could have happened. This is not something we ever expected from a place with such a strong reputation, and we hope it’s an isolated incident. Nonetheless, the thought that this could happen at all is extremely unsettling, particularly when the health of a pregnant woman and her unborn...

I go to the Bristow, VA location 3-5 times per week. Yesterday, my order was not completely correct and I did not realize this until I ate part of what I bought in the morning for lunch. I mentioned this to the guy who took my order through the drive through this morning. I asked if he could make sure the item was not left out this morning and he said he would make sure. I told him what kind of drink I wanted and it was supposed to be a promo. I recognized it when he gave me my total and told the guy my drink was supposed to be a promo as a senior drink. He changed it but did not give me the type of drink I asked for. He made a smart aleck response, "Saturdays! Saturdays! Saturdays!", as if I didn't know what he was implying. Had my order been correct, I would not have had to remind him of my request. I was very pleasant for both changes that were needed as well. So, I will take the time extra time to drive to the Sudley Road location moving forward. As I can see, "It was not their pleasure!"

Also, the wait time was unnecessarily longer than it needed to be. He was just standing there and it takes no time to make the necessary changes needed for getting a drink. It was as if he didn't want to...