Chili's Grill & Bar — Restaurant in Virginia

We've eaten here for years. To this location's credit, they maintain several staff/associates who've also worked here for years. I truly dislike giving a less than stellar review for this location, but felt it appropriate.

In short, my wife ordered two To-Go orders over the course of two weeks (exact same order) that were both botched. She contacted the manager and was advised a refund to her payment method would be given...after a week of waiting, nothing.

We decided to have a late lunch/dinner at this location and while there, ask about the above. They had no record or note of any refund. We showed a digital receipt and to her credit, the manager applied an appropriate discount to our bill. Fair enough.

We ordered, to include a To-Go order for a family member. We received our meal timely, staff was pleasant and food tasted great...as is often the case here.

I then ordered a dessert w/an extra scoop of ice cream (done it many times). Ended up w/1.5 scoops because the waiter mentioned the ice cream scoop broke. Unsure why he didn't grab anther scoop and top it off? He's been there a long time and is a super nice person...but that just seemed a little lazy in my book. Still, it wasn't worth making a fuss over 1/2 a scoop of ice cream.

However, he was right the scoop broke. In fact, at just over 3/4 of the way thru my dessert, I found the metal ring that rotates inside the scoop, which aids in ice cream dispensary, buried on the bottom of my extra 1/2 scoop of ice cream. I pulled the part out, called over the waiter, handed it to the guy and asked if there were any small attachments, springs or screws I should be aware of...after a very brief glance, the answer was casually, No.

I didn't finish the dessert and was ready to get the To-Go order and head home at that point. Yea, Nope.

I paid, tipped well. Then sat there long enough that my family decided to go wait in the vehicle. I then got tired of sitting and only when I stood up did the server ask if anyone had brought my To Go order out? No they hadn't. He goes in the back for a bit and returns to mention they've no idea where my order was, perhaps given to someone else, but were already working on preparing my To-Go order...again. It really was a 'you've got to be kidding me moment'.

So...two botched To-Go orders in less than two weeks + Metal-ala-ice-cream + another To-Go order that was either never made or someone got home and was very surprised.

As mentioned (generally speaking) the staff is nice, food tastes great and atmosphere clean/pleasant. But the last two weeks have proven to be an anomaly that the cosmos doesn't want us to eat at Chili's.

At the least, they really need to train on To-Go operations. At the most (sorry to say) they need new ice cream scoops and we won't be back...

If I could leave a review without any stars, I would. Our food today for lunch was DISGUSTING! Husband and I both ordered the steak and shrimp combos, everything came out ICE COLD plus had multiple hairs found in it. The bill was nearly a hundred dollars and we only seen a waitress one time while there. Our food was brought out by kitchen staff that kept apologizing even though the restaurant wasn’t busy so I’m not sure what the issue was. Besides the cold food and hair, the food also had a terrible smell to it, like something dead and rotten and after we notified one of the waitresses that wasn’t our own, she got the manager. The manager was extremely hateful and asked “what do you want me to do, make you something else?” To which we replied, no we would just like our check and to go. He then aggressively grabbed the plates and stomped off and the waitress came back to check on us and asked if he was nice because she said he was awful to deal with and she was afraid to even let him know we had a complaint because he doesn’t handle them kindly. Over all just terrible experience and I genuinely feel for any staff working under the guy, the most rude interaction we’ve...

Normally this is one of my favorite places to eat. Last night I stopped here to eat with my boyfriend, and we sat for 20 minutes before someone came to take my drink order. By time the gentleman came I already decided what I want to eat and put the whole order in at once. The guy was cocky, and took a long time to return. After recieving my order I was so over the place I just wanted to leave, but I couldnt do that because my server never came back to check on me. My boyfriend sat and ate his food while I waited on our server. I finally get up and ask the bartender to get me a togo box, I pay for my order on the tables handheld, and I continue to wait another 20 minutes for a box. The bartender finally brings me a box, and I left before my server ever came back. After this horrible experience we make it home, only for my boyfriend to stay sick the entire night throwing up the food that only he ate. Needless to say, I'm glad I didnt eat mine and I tossed what I planned on eating at home in the trash. Sad part is, even with as mad as I was, I still tipped that server well. I will never...