Grand Home Furnishings — Local services in Bristol

After shopping around for living room furniture we decided to spend over $3000 at grand home furnishings and of course the salesperson was nice as anyone could be (commission) and he was pushing the cleaning warranty and said no matter what even if we killed someone on they would come clean it and come every day if necessary and as we have dogs we decided to get it and all was good until we needed a chair cleaned and it was send pics what happened and a bunch of questions like being interrogated and claim denied and about 10 times it was denied they said the 1st time spilling something on it doesn't qualify for cleaning 2nd time dog pee doesn't either and as we soon found out NOTHING qualifies for them to clean it not even killing somebody on it so turns out the salesperson lied and yes we went to grand and talked to the manager and get this she said she knows nothing about it and doesn't know what to say but they train us to push the cleaning warranty and I can go on and on but all I can say is don't go to grand dont buy from grand and for God's sake don't buy the warranty I think that grand and the cleaning company are in it together but either way I say f@#k them and...

What would have fixed this thing would be to change out the mattress, like it was supposed to have been!!!

We have been a customer for 20+ years. Have always loved everything we got from Grand. Our home is furnished with Grand Home Furnishings. Went to get a mattress 5/31/25 this would be the second one we have purchased from here. Mikki Jones was the salesperson. Not a good experience. Was lied to about the whole purchase. This mattress was suppose to be medium, it's like sleeping on a hardwood floor. I called the week we got it was told not a replacement. I was ask in the store if I had a protector, so if it needed to be exchanged. Of course it's on the bed. Every time I called I was told someone would call me back in a couple days. Never received a call back. I always did the calling. Keep telling me the mattress I tried in store was not medium. I told them I was told I could get medium. The one in store is not anything like the one I received. Grand Home Furnishing will never get anymore business from us!!! I'm sick over it, but I hope they can sleep and rest well with it. Mikki lied about the whole thing. All we ask for was to get a medium, no...

Grand was great! We went back because we really liked our first purchase. Our salesperson was great! When we arrived, we were greeted by a nice gal. When we told her we bought our furniture from Brad, guess what? Here came Brad! We bought an extra piece for our bedroom when we were there, too. The only negative is understandable because of COVID . We are older now so it was tough to get the chair into the house after porch delivery, but, we did it! After I hear about and receive my matching blanket chest, we will be back if and when we need something else! Thanks much for the good sales service and a good price. K and R Bristol Va P.S. Thx same delivery guys! James-you were so nice at drop off and on the phone! Now...maybe when COVID gets better, y’all can fix the drawers in my dresser. No worries-I’m patient. Stay well and hope I’ll hear about my...