Chopsticks House — Restaurant in Virginia

I went to the Chopstick House website, and clicked delivery. It took me to a another website where I entered my information and ordered food at 8:00 p.m. I had to verify my phone number and I received a text saying my food would arrive at 8:40 p.m. At 9:00 p.m., when I had not received any food, call or text I called the restaurant. The man who answered the phone said he didn't see an order for my phone number, and asked me how I ordered my food. I told him I used the restaurant's website - he said he didn't see an order because only the manager has the access code to view online orders and he said the manager would call me back in a few minutes. The manager called and said he would "make the food again" - he didn't know what happened to the driver or where my food was. He did apologize and said he would get the food to me as soon as possible. I received the food at 9:34 p.m. I did request a discount or partial credit and asked him to figure out what was fair. I received a free Arizona Iced Tea and what appeared to be an extra large portion of the entree I had ordered. The food was good, and I would not hesitate to give this restaurant a...

Best local takeout for Chinese and I appreciate their consistency. Most are flavorful good renditions of standard dishes, but their Crunchy Crisp Chicken (comes in beef) is a family favorite with very thin slices of chicken (deep fried?) in a very tasty sweet sesame chicken like sauce. I haven't found a dish like this at many other Chinese restaurants...almost like candy (in a good way at least for us) so best with other dishes to mix it up. Other dishes we like are Singapore Chow Mei Fun, Moo Shu Chicken, Chicken String Bean. The only dish we didn't really like was Double Cook Pork, but plenty of other options...

This place has the worst customer service, they made a mistake on my carry out order adding pork to the rice as I don’t eat pork, after I took the food home and found out, I called and the lady was very rude telling me that it was my fault, finally she agreed to bring it back to the restaurant to replace it and at the restaurant she showed the same bad attitude and after receiving the replacement I realized, they just removed the pork give me back the same rice, and some pork still left in the food, I will never go back to this restaurant worst experience, they don deserve even one star but I...