Road Runner Sports — Local services in Sterling

I am a VIP customer. I bought a pair of shoes last Sunday and was told that I could come back on Monday to exchange for a different color that they currently didn't have in stock, as they were expecting their weekly delivery on Monday. I called on Monday afternoon and was told that the truck had come in and to come by after work. I went by at 5:45-6:00 pm and was told by an employee and the store manager that they had not gone through the delivery for the day and that they would call me the next day. No call. I called back in the late afternoon on Tuesday and was told that they would get back to me. No return call. I called again on Wednesday and spoke with an employee who informed me that the size and color didn't come in with that week's delivery but that I could bring the shoes in, do a "return," but order the size and color online at the store and have them shipped to me, however, when the employee looked, the size was not available online in the shoe I had. He took my information and said he would call me back. Crickets. I'm will be returning the shoes this weekend and going elsewhere.

UPDATE 2/1/20: As you can see I heard from Adam and decided to stop by the store in Sterling (again). Rashak (I hope his name is correct) was very helpful (and apologetic) and had the shoes ready for me. I was told I will be hearing from the manager tomorrow. I've updated my rating to 4 stars (I gave it minus 1 for all the confusion I went through) and will wait to speak with the manager tomorrow. Thanks Adam and Rashik!

HOLD ON. I didn't get the right shoes, I was given a 9.5 Medium (B) and I should have a 9.5 Wide (D). Going back to the store tomorrow.

UPDATE 2/2/20: I went back to the store and meet with Kimberly (store manager) and Rashik (fit expert). While the shoes I ended up with aren't in the colors I prefer (due to the manufacturer's limited color availability in wide widths), I love them, super comfortable, plus Kimberly threw in some extras, which I greatly appreciate:) I've now found my favorite store for running/walking shoes and will be back. Kudos to Kimberly and Rashik for being so patient, understanding and...

fraudulently charged us $60 seven months after a one-time drop-in to the store while visiting from Texas. So many issues with this. i never ever signed up for a membership. i live across the country from this place. i specifically remember the cashier asking me if i wanted to sign up and i said "no thank you, i don't live here" oh and this is a huge one- I literally just had my debit card replaced 1 month ago and somehow there is still a fraudulent charge on this account. I am not even in possession of the same debit card I used there anymore and haven't been for months. i have completely different card numbers, exp, and security code. HOW DID THEY GET THIS INFO. i did not pay via paypal or my bank acct routing #s. I am fully creeped out by this level of fraud. I never signed anything- electronically or otherwise except for your standard little cc auth line for the amount of the shoes only. I've gone online and apparently hundreds of people are experiencing the same issue. decent store if you're in a pinch and need some good comfy shoes, but please use cash only and don't give your name. Something is afoot with this company and hopefully the authorities step in soon. there is some buzz about a class action suit so if this has happened to you i would suggest searching it and joining to help...

I don’t really know what is going on in this store. There seemed to be only one person in the store that was knowledgeable about the foot analysis equipment and the shoes .My wife came into the store looking for insoles and/or shoes that may assist her in relieving foot pain. Her occupation keeps her on her feet a lot so she was looking for some relief. The young man that greeted her didn’t seem very knowledgeable about anything except that he wasn’t a doctor. She was advised by my daughter because she used the services years ago and it really help her. This young man said you can purchase the insoles on the wall . He said she needs the one piece of equipment that you stand on but another employee was using it. He didn’t offer her to wait for it be free. I believe he could had use the treadmill equipment too. He should had been trying to act as if he wanted to assist, not that he is blowing people off because he can’t answer the questions . He desperately needs better training on customer service first, asking questions of his co workers if he doesn’t know what he’s talking about. We will try the Falls Church location on our way to airport. Hopefully we have a better experience than...