Domino's Pizza — Restaurant in Virginia

At 5:37pm today, I ordered Chicken alfredo pasta for to go and I asked the cashier how long will it take she said about 20 mins then I went out and told my parents that it will take for 20 mins.

Just about 2 minutes when i stepped out, i decided to have it delivered because we were rushing. The delivery time will take about 45 mins, the cashier said.

After 1 hour, I called the store she said, she forwarded my order to the other store which is in Hybla Valley she asked me to call the store to check the status of my order. So when I did that, the person I talked to in that store said they didn’t have or received my order. So I called back to the Richmond Highway bramch to tell that, then the person I talked which is Mikayla/Michaela or whatever her name is she said the did forward my order and now they will process it again.

I waited and waited. After 2 hours, I called again to check they said that the driver just left and will just call me when its already in our house. And they voided my payment so i gor it free. Then i waited another hour, I called then i spoke to a different person now her name is Sydney/Sidney she said that it must have been delivered already I said “I’ve been waiting for 3 hours already”. She said “Okay, unfortunately we couldn't deliver your order because its out of the area” She even asked me to go back to their store. For God sake! Common Sense! That’s why I asked them to deliver it coz i dont wanna wait nor go out anymore. She offered me a free food anytime. Out of disappointment, i refused to. I told her i just want my money back. They could’ve told me that its out of the area when i ordered. They wasted my 3 hours of waiting for nothing.

I hope this won’t happen to others. Very...

My son ordered 2 large pizzas and chix wings for delivery at 8:30pm tonight. 10:00pm and no pizza, I called the store and they took the phone off the hook and must have set it on the counter as I could hear talking. I was so angry, I drove to the store myself.

When I entered the store, no one came to the counter, they just looked at me and continued talking in English and Arabic (including the guy in the black shirt). When I asked to speak to the manager the cashier said the manager was not there. When I firmly explained my situation, he took my order THEN the guy in the black shirt came up and admitted he was the Assistant Manager. That guy was a piece of work. He wouldn’t admit any wrongdoing, wanted to charge me AGAIN and had no control of his team.

The cooking area was gross - even for pizza place standards. Team members were walking on pizza boxes dumped on the floor.

If I could have found the name and number of the franchise owner, I would have called them to come to their store to witness the poor service and dirty conditions. Also, if it weren’t so late, I would have called the Health Department.

No Domino’s of DC — I don’t want you to reply with some lame excuse/apology and a promise of coupons for free pizza. I want you to get your franchisee to run his store to your standards or get out of the business. Fire the assistant manager, the non-existent manager and a few of the other losers at that store that are getting paid not to work.

This store is damaging your...

This is by far the absolute worst run store I have ever seen. No one takes responsibility of their job amd there is no accountability. I used to order dominos often, 3 or more times a month but after we moved this was our closest delivery store. We have had a zero percent success rate here. Everytime we ordered at least 1 item from our order was forgotten and the drivers would never care. This led us to take a break for about 3 months and use locally owned pizza when we ordered and 1 time our soda was forgotten and the driver said it was his fault and he would credit us and he did. So tonight we decided to try dominos again. This was a terrible idea our sauces and icing were all left and the driver just shrugged his shoulders and said it wasnt his fault after trying to tell me I did not order it. I run a customer service based business myself and I still cannot understand how this is acceptable at all. All this place does is drop the ball and try to throw free stuff at you. If you dont understand that something free in the future doesn't make right now better and try to fix the problem you need to quit. I will NEVER go to any dominos...