Domino's Pizza — Restaurant in Virginia

Well....yikes. Read if ya wanna, this is a long one.

Came in to pick up an order I'd placed online. After I'd gotten into my car, I had a feeling I should double check the pizza. Welp, there was a missing topping on half. I brought it back in and let the cashier/cook know (short gal with blonde hair), and her reply was, "well do you want me to add it and run it through the oven, or make a whole 'nother pizza?" I was a little surprised, given that (in my experience, albeit many years ago) toppings go on frozen, so the pizza would then be over cooked at that point. I asked, "uh..well what would you recomen–" to which she sighed, "it'll only take six minutes to add the beef otherwise you'll wait longer for a new pizza."

I said I was fine with a new pizza, and sat down to wait. Not sure if this is s regular thing, but then loud rap/trap music starts playing haha I'm definitely one to enjoy it in the right setting, but it seemed a bit unprofessional, considering the profanity and it being 1 in the afternoon.

In that time, a Hispanic woman comes in and begins placing an order. A taller, heavier-set blonde took her order, and even with a bit of back and forth, was overall pleasant to her. But when she asked about pricing/it differing from online...well the shorter blonde piped up quite rudely to interject saying, "we can't honor online pricing, that's only in the app! We have like 4 buttons to choose from in here. Do it online." The woman wound up excusing herself, leaving.

Both girls then retreat to I guess the employee area for a bit, giggling and so forth, while orders are baking. The taller one of the two then comes out to box my pizza. After the usual formalities ("thanks" " yep have a good day"), I ask if I'd be able to take down their names. She's definitely taken aback and states, "we aren't required to provide names, what do you need it for?" I simply say, "just for when I leave a review." She again says, "we aren't required to give out names, just the general manager. You can put down the store number." When I ask for my original receipt and the GM's name, she asks if I already had it (and that the GM is Alex). I said no, so thankfully she printed a new one for me.

I dunno, I'm only just about 30, but I feel like a curmudgeon for thinking customer service has gone WAY downhill. You're made to feel like an inconvenience when the job isn't done right (no apology, or "my bad!"), and are met with eye rolls, huffs n puffs, and coworkers blaming each other instead of just fixing the problem.

Silver lining, it only took about 6 minutes for the...

This is the second time the store is messed. My order up last one was for 15 piizzas. They didn’t even have the order ready upon requested time this time ordered online requested 15 pizzas some wings, and some other stuff half of my order was not even delivered to me only a quarter of it was Went back to the store and the people in the store didn’t even care that my order was messed up they kinda laughed at me, but I guess that’s what happens when you put kids behind the wheel of a multi million dollar company sad to say, but this store is so underrated now that I see the reviews my reviews go along with it, I give it a zero for the way the stores run the way the corporate let the store be run and the way the owner is appalled that he or she doesn’t even care that the store is running in this manner. This time only part of my pizzas were delivered so that was one pizza some wings, and some other stuff. Four pizzas were still sitting there on the shelf the two pizzas that I received were burnt. remember now, part of my order was not delivered. I had to go to the store and get it and the staff in the store was just standing around doing nothing. The three girls were just kind of giggling handed me the rest of my order and said oh, we cannot give you our names. I asked for managers names one walked to the cooler, the other cover her head and shame.what a waste of my money now I have went to other pizza locations and found better careing. Staff I will never eat at...

I ordered Garlic Parm wing they came smothered in ranch dressing. When I called the girl I spoke to was VERY VERY rude did not want to take the time to make the sitituation better. She said all she could do was credit my account. I was going to ask to order something else in it's place but she hung up on me. I was also going to tell her they also forgot to give us a garlic sauce that we ordered but as I wrote she hung up on me. DO NOT ORDER from this location. They do not care about their customers. The girl that I spoke to did not even ask my name so she would know who to credit the account to. HORRIBLE customer service. They need to retrain anyone who deals with the customers if they are going to treat them like that. Check your food good before driver leaves or you may not see a refund. I have NEVER been treated soooo bad. I hope they do something about this girl and their customer service. If I could put zero stars I would. I also noticed no one responds to the reviews so that goes to say management does not care. Look at all the other reviews they are all one star as well. It was also close to a $100.00 order and that is the way you...