Jimmy John's — Restaurant in Virginia

I really like their sandwiches they are very tasty, but I had 2 incidents when first time I had sandwich delivered and I paid cash and driver didn't have a enough change on him and he said he would bring it back to me - never happened. I learned my lesson to pay online with credit card. Second time the other day it took them 50 minutes to deliver my order and someone from store called me to tell me that driver wasn't available and it would take longer so he promised me to send a voucher for free sandwich next time with my order and I was okay with that. But when I got it the voucher wasn't there and I called the store to let them know about and the guy told me that he would credit my order - again never happened. Just think it is bad customer service, if you promise to do something and then you don't do it. I can understand that something unexpected can happen but don't promise things you then...

Ordered thru DoorDash Sunday 11th at 7:47pm. The order went thru, but about 5 minutes later a lady calls me and says that they are closed and I would get my refund in 5 business days. I just got my bank statement and no refund. I contacted DoorDash but there’s been more than 3 days past the order and they can’t refund it. I left a message thru the Jimmy John’s website and I haven’t received anything. Look here on google and the same happened to someone else. This place is STEALING $$$. I lost $28.80. Please be careful ordering here, go somewhere else! I am so mad!

Jimmy John’s - I did share the feedback on your website and NOTHING came out of it!!!! No one contracted me! I had to cancel the charge with my credit card. I am disappointed that you don’t have better...

Jimmy John's in Falls Church, VA, has top-tier customer service. I was able to place a catering order with team member Edward the night before and pick it up the next morning, only for our event contractor to cancel the meeting at the absolute last-minute. Jimmy John's Falls Church's morning team worked with me to reschedule the order for the next [rescheduled] event, and I can't recommend the team enough. Edward has the patience and demeanor of a saint and is a natural problem-solver. He deserves a raise and a promotion. To the owner: Please consider this for Edward.

Looking forward to working with JJ: Falls Church for our rescheduled event, and I hope to have the pleasure of coordinating with Edward again.

Thank you, Edward and the JJ Fall's...