McDonald's — Restaurant in Virginia

MCDONALDS 13011 HULL STREET MIDLOTHIAN, VA

The store I order from in Midlothian sends my order made wrong on purpose and the store, franchise owner, and corporate do not care even after over 100 reports from me including pictures. When I can reach them on the phone the morning manager has told me to bring the incorrectly made food in and they will remake it. I told them I order through Doordash because I can't drive there due to a disability. The current weekday and the previous weekday breakfast managers have made it clear that this is not their problem. Corporate will not step in and do anything and the franchise number if full of messages I left asking for a call to discuss this. The franchise has never returned my calls or answered the phone when I call, but if I call a McDonalds in the same franchise they tell me that their calls are answered every time they call the same time they call the same number for the franchise that I am calling.

Doordash does give me a credit to my payment method or put a credit on my Doordash account, but b the way their computer software is written you are only allowed a certain number of credits and then they tell you there is nothing they can do. This means that since McDonalds is either making the orderscwrong nearly every time I order or the entire staff cannot read I do not get to eat and evety week I am on the phone trying to solve thid. Doordash tells me McDonalds chooses which which McDonalds fixes the food and McDonalds says Doordash decides. There is actually another McDonalds that is .1 mile further if you turn the oppisite direction on Hull Street, that almost never makes errors when making foid, appologizes if they do, fixes your order, often offers free food the next time you come in, and is owned by the same franchize. If I order from McDonalds app I have to pay fees and delivery costs to have DOORDASH deliver the food to me. I have a plan through Doordash that includes hundreds of restaurants and other companies where I am not charged fees or delivery charges. Why can't I get the truth?

This is a clear case of violation of ADA law. The store is actually known for NOT making order correct if customers order something left off due to dietary restrictions. I have the pictures of some of these orders posted and have hundreds of thousands of views. The address is included in the posting. The managers at a McDonalds in the same franchise have told me recently and when I called prior to getting the previous manager taken care of that the store in question has a bad reputation for bad service, especially during weekday breakfast shifts, but there is nothing they can do.

WHY DON'T THEY CARE ABOUT YOUR CUSTOMERS?

WHY DO THEY ALLOW MANAGERS TO GET AWAY WITH VIOLATING LAWS?

WHY DO THEY TAKE A REPORT AND NOTHING CHANGES?

WHY IS THAT STORE THE ONLY ONE THAT DOES THIS AND WILL NOT ANSWER THE PHONE DURING THE WEEKDAY MORNING SHIFTS, BUT ANSWER THE PHONE DURING ALL OTHER SHIFTS?

They have investigated this once, found it to be true, and taken action to replace and retrain employees. Many years ago this was a problem location and they brought in a female manager to whip it in shape. That is who went in the first time I reported it. I am told last month by managers in two other stores all the managers at the store in question are new and just went through training due to issues, yet the morning issues are still there. Even when we went through the drivethrough we had to send the drink back twice and the food back once due to them making them wrong, and the indivudual at the window and the manager both argued with us about whether they were made correct. When the manager handed us the food she thrushed it at my husband and rudely said HERE. Why don't they care or do something to chsnge this store, and then monitor it regularly, since it has a long history of issues of bad service? I have sent pictures to ylthem and called in complaints for nearly two years.

Please forward this to everyone you know?

Please do not go to this location...

We just left the drive thru and let me just say this mcdonalds has gone down hill recently. This experience unfortunately was typical of what I've come to expect from this location😒. The only reason we even went through the drive thru was because my 5 year old who is ill requested it while we wait for his RX to be filled at CVS. Anyway short wait in the drive thru and I ordered my sons nuggets and a 10 piece nuggest and orange slushie. My mom asked the young lady if she could place a second order, she was ignored as in the young lady never said another word, my mom said hello a few times then drove around. When we got to the window lol the young lady mean mugged us like we had history together! Never told me my total and snatched the 20 from my mom and rolled her eyes and handed my mom the change. At that point my mom didn't attempt to order anything. When we reached the front window, we still attempted to smile at the young lady at the front window she too scowled at us and shoved my sons happy meal at my mom which was crushed on one side and then the drinks and the last bag. We said have a nice day she rolled her eyes and turned her back to us. Now don't get me wrong I realize this is fast food but honestly I felt like everybody need a 15 minute break or a nap because this is now just expected from this location. Smh won't be back not that they...

I have dashed here several times, I have only had one positive experience. The manager was sweet. This is the most GHETTO McDonalds that I have been to; and amazingly it is not located in the ghetto or the "hood". No customer service skills from the majority of the workers. I was there this past Sunday and today. This is a high volume restuarant, I totally get that. There is no excuse for unprofessionalism and being unpleasant. There were 4 people working drive through; totally unacceptable. The lobby server was helping with drive-through as well. The workers tones are rude and their and their attitudes are awful. I have also been a customer at this MickeyDs I have encountered very few pleasant workers. Let me finish by saying this is not racially motivated at all; I am a black-american. I also worked at McDonalds when I was in high school; I never treated anyone the way these workers treat people. I always had a smile on my face and was kind even when things became hectic. Being kind and considerate doesn't hurt anyone. The workers need training in professionalism and being courteous. By the way I did not notice name-tags. Does McDonalds still do surprise inspections? Something seriously needs to be done! I personally give this McDonalds 4 sad...