Pizza Hut Express — Restaurant in Virginia

If possible for this review to exist with NEGATIVE stars, it would. Ordered carryout for TWO Big New Yorkers - one cheese, one pepperoni, with very little wait time for carryout. I arrive to the store, with my two hungry young children, and was presented with TWO cheese pizzas. I tell the cashier one was supposed to be cheese, which resulted in him rolling his eyes at me while he looked over my receipt (probably because another patron in the lobby was waiting on his messed up order to be remade)..... and says it'll be about 20 minutes for a remake..... Which was longer than my initial carryout time for two pizzas.

Nonetheless, my kids and I wait while our one pizza is getting colder, so our pepperoni and extra cheese pizza can be remade. Not that complicated, right?

Now that my cheese pizza is cooled off and hardening, I collect my pepperoni pizza and return home.

NOT ONE SINGLE apology for the delay or inconvenience of my order being made incorrectly was spoken. Not one. No 'thank you for your patience' no offer of remaking my cheese pizza so GOD FORBID BOTH of my pizzas could be hot for dinner, none of that. Nothing.

Well, my son starts eating the pepperoni when we get home and said it tasted different..... so only now do I see that it is NOT the Big New Yorker with pepperoni and extra cheese, as I ordered and paid for, its just a basic large pepperoni without extra cheese or anything.

At that point, my kids were starving and I was done.

THE NEXT DAY I called the store to advise the manager of what happened and how the situation was handled, to which she responded "well, I can give you a $10 store credit for the issues you encountered".

What about the pizza I paid for that still hasn't been properly produced, I ask? SURELY IF the manager is going to offer a store credit, it should be for the value of the ENTIRE botched pizza, right?

EVIDENTLY NOT - when I asked about being credited for the entire value of my pizza, NOT A REFUND, but a store credit for this mishap of pepperoni and cheese, I'M TOLD THAT I NEED TO BRING IN HALF OF THE INCORRECT PIZZA TO THE STORE FOR CREDIT!??!

SERIOUSLY?! FRANKLY, I took pizza hut off my list a LONG time ago because it's pricey and average pizza, at BEST, but my son picked this out for a special family dinner treat, so I allowed it.

Never again. My next review and phone call will be directed to the corporate office and whoever is responsible for training this establishment on how to handle these situations. Good grief.

Better off with Domino's or Papa John's. Don't waste...

My first time ordering delivery from this location (meat lover’s- personal pan pizza, 20oz soda and Cinnabon minis) unfortunately it is also my last time. My pizza arrived room temperature and my first bite was disgusting, a mouthful of raw pizza dough with meat lovers toppings that also were not cooked properly. I would love to give more stars however, this Pizza Hut in particular should close for good! or hire more competent staff. I would never recommend this location (Staplesmill rd) to anyone! even sadder they just moved into the new space only a few feet away from their old spot. Sn/ the pizza and customer service at the old location were...

I gave it only 2 stars because the young man that took my order was friendly. He couldn't find the promo that I asked about BUT....he made an effort to correct the issue. He asked a member of management for help and the issue was resolved. That meant a lot to me as a customer. Now the actual Pizza, a Supreme, that's another story. 😩 It was terrible. Not enough of anything. Cheese, pepperoni, toppings, sauce....just barely there. The green peppers were all thrown in the middle of the pizza. The cats in the alley could've came in there and made a better pizza. Lord....It was just poorly made and I certainly...