Quickway Japanese Hibachi — Restaurant in Virginia

Our family LOVES the Quickway in Fair Oaks Mall so we had to give this place a chance. I wish we would have read the reviews. We ordered 4 orders of tofu. One order had a hair in it. The hair was at the bottom and was mixed in with the rice and veggies. Everyone was grossed out so no one wanted to finish their food. I called and spoke with the manager who was rude and told us to bring the food back in. My husband took the food in and the manager was rude to him as well. We were never given an apology and any real customer service. My husband had to push for a full refund because food was eaten out of each container. Yes, we all started eating out the containers, but no one wanted to finish eating after finding the hair. For all we know the hair could have been cooked with all the rice or all the vegetables. It’s just nasty. An apology and accepting fault would go along way. The manager acted as if we were the problem. How dare we not want to eat the food with hair in it.

This whole location needs to be shut down and retrained. If you want great food go to...

If I could give no stars, I would. For starters, the food I ordered(teriyaki chicken) was completely raw. I called the restaurant multiple times just to get hung up on. When someone finally answered they had told me there was no manager there and to call the next day. When I called the next day I would continue to get hung up on. When I finally got in contact with the “assistant manager” he told me to call my bank to handle the issue and that he could not do anything about the issue due to the policy being 1-2 days after the incident. After he said this he hung up on me. This is horrible customer service as it was not my fault a manager was not on duty for almost a week, and everyone would continue to hang up the phone on me. So long story short, I spent $15 for one tray to not be able to eat it and for no one to care they served me and my child raw chicken. Not sure why this dude is “assistant manager” when he can’t solve a problem and blatantly does not care about the customer service...

My son and I discovered this place while out running errands over the weekend. Since we're both fans of hibachi style meals, Quickway sounded like a great meal choice for dinner. The inside was spacious with only a couple of tables filled (probably my first flag). Ordering is styled after several other quick food specialty joints, like Five Guys, Chipotle, etc. The menu is fairly simple and looked delicious.

We ordered chicken with fried rice and one order with the veggies. Our food was cooked and done in about 5-10 minutes. Pretty quick!

Once we arrived home and started eating (10 minutes after pick up), we were both disappointed. The chicken and rice was very oily which did not make for a good texture and taste. Some of my chicken actually had crusty edges from imbalanced cooking. The veggies I requested looked over cooked and slimy from the oil.

While I still really like hibachi style foods, I will not return to Quickway. Great idea but poor delivery. Not...