Samurai Japanese Steakhouse & Sushi Bar — Restaurant in Virginia

Honestly this was my first time going to this restaurant. I expected way more.... Get there around 6:30pm, wasn’t really greeted at all. The lady that finally came asked us how many in our party? I advised four and that we would like the hibachi. She advised that they were full but we could get the hibachi while being seated at a regular table. Ok cool, no problem at all. She seats us. I guess they didn’t have enough menus so we had to share. Then the waiter comes out (nice guy actually; I felt really bad for him because it wasn’t his fault), and asks us what would we like to drink? We give him that order, waited like maybe 10 minutes for that. No biggie. Now it was food time. We ordered some food from the hibachi grill, he said we couldn’t because we weren’t over there, but we told him that thr lady that seated us said we could since there wasn’t any room. He said ok cool. Once he had our order, we waited literally almost an hour for the food. I was honestly pissed because there really wasn’t an excuse for that long of a wait. When I asked him how much longer it would take he advised t would be another 20 minutes. He apologize for the long wait. I was so heated I actually put a timer on my phone to see if it would take another 20, as well as called another restaurant and made reservations there because I was ready to leave. Literally after 10 minutes into the 20 minute timer, thr waiter comes out with two entrees that weren’t from the hibachi grill (not sure why it took an hour for that to get cooked since they weren’t from the hibachi grill but whatever), then 5 minutes later the other 2 entrees came out. Somehow we ended up with 5 entrees at the end, the fried rice was cold, the appetizer looked more like it was just put together. Not sure now that’s happened but it is what it is. I’m givin this restaurant 1 star main,y for thr waiter. He was trying very hard to keep us calm (mainly me) and I appreciate his patience and service. As for the management of that restaurant, I’m not happy and I more will not be back. Consider this my first and LAST experience with you. And if any friend asks, I will not recommend you all at all. As for the waiter, thank you for your service. It’s not your fault and we weren’t upset with you. If I was writing a review for thr waiter he would get 10 stars, but as for this restaurant, you are lucky to even get one cause I would...

The one star is for being dishonest - no honor of the promised deal. I saw lunch and dinner deals on Groupon and purchased them due to great deals (50%off) and high reviews on Google. Read all the fine prints and visited the website for additional info, and thought I’d be able to use the coupon. Came to the place sometime on August, staff said buffet is not ready this month, sorry for not posting the info on the website. Ok!No problem, I’ll just try other food and come back another time. 10/11: came back, staff said the $20 lunch Groupon can’t be redeemed by itself, must purchase with something else. I said it’s not included in the fine prints. Staff said sorry, we corrected the deal on Groupon website. Lots of sorry’s later we couldn’t come to a solution. Then we checked the fine prints. Weird thing: even the title said lunch buffet, now the fine prints said dinner. I’m sure this was changed after my purchase, because the email receipt still stated lunch for 2 between 11:30 to 2:30. Plus, I also have another deal for dinner which stated clearly dinner. I’ll deal with Groupon later. But with this restaurant, 1st, the staff repeatedly sorry for correcting the deal after my purchase. Then later seeing that even the title and description of the deal stating it’s for lunch, she’s still refer to the fine prints. That’s...

It was my first time to go to this restaurant and what struck me right away is VERY poor customer service. After waiting for sometime, my friend had to go ask the waiter standing near the kitchen area to be given glasses of water. And when I came over to ask to add specific drinks and inquired if no one usually waits the table in their restaurant and would like to know how their restaurant works, I was told, with a defensive attitude and tone of voice he replied,"Here is fine. Your friend already ordered." I told him she only ordered for her and her kids so I'm ordering. As I went back to get my food from the buffet, I overheard one of the waiters, "That lady is mad at the world." And when I came back around to ask where the manager is and remind them about how important it is to treat their customers well, the waiter just replied, "You are fine." My parents had a business for 40+ years and taught us to value our clients. I think the owner of Samurai needs to gather his employees and remind them about customer service 101. I was told that the manager comes at 3 pm so if there's a complaint, you can't even talk to a person who should be addressing issues like unhappy customers like me. I guess the solution is not to go back there and save...