Starbucks — Restaurant in Virginia

One of typical Starbucks inside a Target store, with a couple of my personal notes: Secondly, ( I will go to the "First" in the next paragraph) my coffee was cold, not even lukewarm. For a winter day, nothing as bad as a cold coffee. I told the barista, Replaced it with an Americano, not my favorite, but it was ok. The other thing, I placed my order, left for a few minutes, got back to pick up my order, and I noticed at the same time my order was being ready, one of the young barista calling my name. Without noticing that I was actually there, she told her coworkers, " What a strange name," while she was referring to my name. The other barista, knowing I was standing there, was nervous, trying to cover and clean her coworker mistakes, and took control and looked at me to see how my reactions would be. Of course, I was a bit angry, but I also noticed all three baristas are very young, under 20, so I didn't react and decided to...

Bad customer service, they can’t even say hi. I stand there and they keep talking no acknowledgement at all. I had to say hi can I have latte. This is older caucasian lady and Hispanic young lady. Then the young lady walked away from the store. As I was leaving another Caucasian customer came this lady was just entered the store not even close to the register and she say good morning how can I help you, Which was the right thing to do, but I didn’t feel same welcome energy or even hi. I had to stand there and waited and when no one acknowledged me I had to greet them. I have work in customer service for 10+ and I felt very unwelcome and there was racism...

I ordered a Java chip frap grande. I waited and she pushed out a double chocolate frap. Neither me or the person waiting ordered that, and she claimed someone picked up my order even though I had been standing there the whole time. Then she makes the “Java chip frap” but makes it a tall. Then she made a grande but made it a Java mint. I took it because I was tired of her making it over again, but I was certainly not happy. Plus she had made mine before she made mine before she made the person’s in front of me so I felt even worse. And the cashier was completely confused and barely helped her figure out the...