Steak 'n Shake — Restaurant in Virginia

My family came 1.5 hours to see the Harlem Globetrotters on March 7th. When I saw there was a Steak 'n Shake, I knew we had to go! The cashier, Revanth, was friendly and patient while taking our large order ($100+) He took our order and filled it after it was cooked. The food was hot and good. My only complaint is that he was filling the orders while other workers were standing there watching. I wish they would have helped him so that the people behind me didn't have to wait so long to have their orders taken, which is why I gave 4 stars for atmosphere. Nonetheless, he provided great customer service so that is a big plus for me. I made sure to let him know how much of a good job he did and how much he was appreciated....

Sometimes the food is good, sometimes not. The staff are usually pretty nice and get food out in a reasonable time if you’re dining in. I have only ever been in the drive thru once and it was the worst experience I’ve had here. There were 3 cars in line and I almost ran out of gas waiting for them to take my order. In all honesty, this place used to be better. The staff used to be a little more energetic and the customers looked happy to be here. Now, 95% of the people that walk through the doors look miserable as if walking into this fast food establishment is the last thing they’ll do before before they go home and OD. This is Millersville after all, so it’s plausible....

I had an experience similar to Tawsif's and it might have been the same employee that mistreated him but not sure.

I was waiting to get my food and thought I heard my order number so I went to go pick it up. As soon as I went to the counter to pick up my food the first thing the employee said to me was "Can you hear?" deciding to insult my hearing in a crowded Johnson center instead of helping me, the customer, confirm I heard the right order number. When I re-read the order number to him and asked politely if the food was mine (because he wouldn't tell me) he condescendingly replied "YES". This happened a little more than a year ago and I haven't been...