Subway — Restaurant in Virginia

Ebony was sure to make me feel that I was inconveniencing her when I tried to order subs for my family. When I asked for my order of 3 subs she made sure to immediately roll her eyes and sigh with frustration that I had made this order. She apparently could not handle the 3 subs on her own so she angrily demanded that her coworkers come help her. While all the staff members were asking me questions about each sub at the same time I naturally made a mistake. However I immediately caught my mistake and corrected it for them with an apology. My apology was accepted by Ebony shaking her head with more anger and frustration due to my small mistake. She was sure to explain in front of me to her co-workers that she was "irritable today" and just didn't have time for this.

I would maybe understand this if my order was made during a peak business time with many people in the line. That would be a little inconvenient. However, that was not the case. I was the only...

Edit: Down one star. Stood in line for 20 minutes, they made my sub, finally made it to check out, they tell me they are not accepting anything but cash that day. It would have been nice to have known this before I stood in line for so long. When I told the woman I dont carry cash she said "I dont know what to tell you..." What great service that response is, no apology at all. I got fed up and walked out.

This Subway seems to have an abnormally large turn over rate as you see new faces staffing it monthly. The service is hit and miss. At times they are smiling and engaged, while at others they're barely listening to you and very rushed, even if you're the only customer. Overall the food isn't bad, it's Subway so you get what you pay for, but the service needs to keep improving if they want the experience to be enjoyable and anything more than...

This woman with light colored hair and septum piercing was really rude at waterlick rd location in Lynchburg, VA and didn't understand that I wanted to use a coupon for a buy one get one free and wanted it all on one tab for the coupon only. Playing me like I was stupid when she didn't understand the whole time that I wanted separate transactions for everything else other than the coupon. Then she proceeded to say no, this is just getting a little too much now. I definitely wouldn't recommend anyone coming here unless they want to have terrible customer service, I know they lost me as customer because nobody deserves to be treated like that. This happened around 4:30pm on 7/6/24. If you are the owner reading this, she should have been fired for this kind of behavior at...