Taco Bell / Pizza Hut — Restaurant in Virginia

This Taco Bell is the worst one i've ever been to. My boyfriend and I were attending Smash Con and the restaurants in this area all close early but the drive through stays open for a bit which is AWFUL. Anyhow, one night we ordered through the app, we had to go through the drive through, got to the window to hear our order wasn't done, came out of the drive through to wait for our order in the parking lot, was brought over after 20 minutes and told our order was cancelled. So we waited over an hour from when we first got to the drive through only to be told we wouldn't be receiving food. The next incident was the day after. We ordered at the kiosk inside. 3 customers after us all had their orders finished while we waited for ours. There was one elderly man with 3 workers with him at the time and one had just gone on their lunch break. There was so much confusion and he hadn't seen our order number from the screen? Which is why we got missed. We again had to wait about an hour for food, but this time we did eventually get it. From a fast food perspective and customer service, this is horrendous and should not be accepted. Management must be HORRIBLE at training their staff. I feel bad for the staff but this should not be happening. As a consumer of Taco Bell something needs to change at this location urgently. Completely...

The management is iffy. The general manager is great, but there's one or two managers that clearly hate their job and it shows. The food is good, but this Taco Bell is much more expensive than others in the area. The steak is worth the upcharge though. It's seasoned well, it's not dry, and it actually has flavor, unlike a McDonald's burger. The only food complaint i have is the cinnabons are always dried out and have very little filling, so they're not worth ordering despite only being a dollar.

Updating because the staff here clearly doesn't listen and they're always out of stock of stuff. I asked for a diet mountain dew with my order, and they gave me regular. They're lucky I'm not diabetic. They seem to always be out of stock of diet mountain dew and diet baja blast. Yesterday at lunch the diet baja blast was working fine originally, but when i went for a refill it was magically out of syrup. And there were about 4 other people there. There's no way they all could have used an entire bag of syrup in 20 minutes. Something is seriously wrong with this taco bell and...

I can't review the food because I got someone else's order that I definitely don't like. And its not like they gave me the order of the guy behind me or in front of me; they gave me an UberEats order, with the ticket and everything. I went through the drive thru, ordered a doritos taco with cinnamon twist and a soda and the only thing they got right was the soda, which I had to ask the guy at the drivetru to give to me. The guy who sounded like he wished he were dead... but only when talking to customers, when talking to coworkers he was fine. Overall, I already said what I ordered and paid for: what I received was just nachos. I got off of working at another fast food, tired, wanting nothing more than to eat Rolled Chicken tacos, saw they had been taken off the menu, ordered, and then was given the wrong order. My only mistake was checking only when i got home, but I shouldn't have to, I say, as another fast food employee. So in the end, I lost $8.18. Thank you.

This is the third...