Wawa — Restaurant in Virginia

It’s Wawa! Atmosphere is null and void! I will say though…I took a 30 minute drive home only to find that my sandwich was ‘mucked’ up and I had to dissect and reconstruct it. And I received a bowl of chicken soup broth! When I called to complain…basically what I was told was they can’t refund my money because I ‘tried’ to eat my sandwich…well it’s 1:00 AM…and I was hungry so I had to remake my sandwich and I ate what broth/the 10 noodles I had! Also, know that the manager who answered my call was unempathic. She was trained that way apparently - is this the Wawa way? So buyer beware, either be prepared to go to bed hungry after spending your money or drive back to Richmond from wherever to have it replaced! They won’t get another DIME of mine! There is NO customer concern addressed or any reconciliation for their mistakes or callousness! She even admitted that they were ‘rushed’ and so the soup just got not have been to satisfaction…I am very disappointed in the customer service I received for my complaint! THIS is why we need to CHANGE how we spend our CHANGE!!! We receive what these business want to give us, they keep our money, we are unhappy and basically told to ‘go away’ - I’m gonna try to spend wiser…and again, Wawa is done with my money…because they shall...

Very disappointed with this location. It use to be my favorite but within the last few months it's been horrible from the food, to the customer service and now even down to my specialty coffee drinks. Today done another mobile order for 2 subs plus 2 orders of the fries and a honey bun for my husband. Was suppose to be ready by 4:25pm I got there at 430pm in a lyft car amd my order wasn't even ready. Upon getting home my fries weren't in the bag and I called the store to speak to a manager and got a very rude woman on the phone amd said to call corperate!!! Wow. Now not to mention im sick off the steak amd cheese sub and believe I have food poisoning and the sub was like it was just dropped in a deep fryer then taken straight out amd wrapped in paper. Been trying to call corperate but having no luck. Best amd believe I will not be going back to this location EVER!!!! ILL just continue to go to the one at the airport where they are friendly amd my orders are right amd on time amd I've never gotten...

I've visited this store exactly 3 times. The first time they made me a quesodilla but forgot to put the chicken on it. The second time I got a sub and half way through eating it I bit into something hard. The third time was sometime between 3am and 4am this morning, I ordered a steak and cheese paninni and the bread was as hard as rock. It was like eating a sandwich made between 2 planks of wood. Also it smelled like farts when I came inside...