Wendy's — Restaurant in Vista

I am homeless and this Wendy's like most are apart of the Restaurant Meals program, which allows the homeless to use food stamps to get a hot meal. The thing is that they are not supposed to charge tax on the purchase. Every place I been to takes the tax off no problem don't have to ask or remind them. This place here the manager made me feel like I was a criminal for bringing it up. Gave me a huge attitude and said she would look into it but they don't have the system to do it right now. It has been almost 3 months now and they still haven't figured it out. I go there like 10 times a month or more. They now take the tax off for me but still are charging the rest of the homeless the tax because they don't complain. The last time I went in the manager said with an attitude I will take the tax off but this is going to make me short on my register. Really? You are using a program to make more money and yet you are ripping off people who are hurting by charging them more then what you are supposed to be charging them BY LAW. Half the staff is friendly the other half including the manager are rude and have no idea about customer service or dealing with people. What prompted this review was the last visit. I purchase the Free Jr Frosty key chain 3 months ago. You get a free frosty with every purchase by having this key chain. Show them the key chain when you make a purchase and you get a free Jr frosty it ends sometime in June. Well as I said I have been going there for months now they all know me and know I have the key chain. Most of the times they wont even ask to see it, they will just say chocolate or vanilla because they know. Well this last time one of the nice employees asked that question and I said chocolate. The guy taking my order asked to see my key chain and he knows I have one he has taken my order over 15 times before, the plastic key chain must of snapped off and I lost it and was told yes even though they know I had one they cant give me a frosty unless they see it. I was a bit upset because I know this was being done because of my complaining about the tax. I am officially done with this place and will be calling the corporate office to file...

This Wendy location happened when we found our usual Wendy closed. That other Wendy is on La Plaza Dr. Vista, CA. I like Wendy's restaurants because they have never disappointed us.

When I go there, I get Wendys' "Classic" Chicken sandwiches. Their two is a special $5 sale for two Chicken Sandwiches. Their Chicken sandwiches have a large piece of chicken that has the taste and texture of real meat.

With every visit, always get their 16 oz chocolate Frosty. As a free bonus, we each get two “Donor Keytag” size shakes free. To get a free small Frosty, you will need to get “Wendys' Keytag” in December to the end of January of the next year. Our Keytags go on the same key ring we use for our car keys. The Keytag cost $2 from December to the end of January of the next year.

All Wendys' Frosty Key tag payments become part of a donation fund. That fund is created for the “Dave Thomas Foundation” each year. That foundation is the only public, nonprofit charity in the United States focused exclusively on foster care adoption.

Going to a fast-food restaurant during Covid -19 Pandemic forces us to grab our food and eat it in the parking lot.

As a side note, the drive-up speaker at this location works better than the one on La Plaza Drive. The orders at both locations always came out with...

Your order will probably be wrong...

The last two visits have been bad. I always order the same thing: Asiago fried, spicy, chicken sandwich. Get home and unwrap to find a regular chicken sandwich without the bacon, cheese or spiciness. Trip #2 was particularly bad: I brought my 7 year old with me to experience eating inside. Bad idea. I ordered my usual and my kid ordered a kids meal. I was informed I would have to wait 15-20 minutes for the chicken to cook. I was ok with this. After 30 minutes the food was ready and while sitting and waiting I noticed the Floor was sticky and smelled like urine. So we decided to take our meal Togo. As we got home we unwrapped our food only to find that, once again, my Asiago Chicken sandwich is just a plain chicken sandwich. I also never received a receipt. I have reached out to your corporate affiliates and I received an email stating that this franchise will reach out to me and "make it right". I'm still waiting for that to happen as this incident occurred over 2 months ago. Needless to say that I am very disappointed with this restaurant as I have been coming to this location since I was...