Cafe Cappuccino — Restaurant in Waco

My daughter and I met for breakfast after I had just gotten off of work (midnight shift). Not the first time we’ve been and I have always liked the food. We placed our order and conversed while we waited. I see a friend of mine walk in with her family and they had a seat 2 tables down from us. Not shortly after they ordered, their food came out (while we were still waiting). I noticed that they had an issue with what they ordered and were talking to the runner (who brings out the food from the kitchen). Before he heads back to correct whatever was wrong with their order, I briefly stopped him to ask about ours. About 5 minutes later, our server comes and apologizes and informs us that she “accidentally forgot to push print when entering our order and therefore the kitchen never received.” She then says that they will promptly get it ready for us. My friend and her family ate, received their tickets, disputed somethings on there, paid and left while we were finally getting our food from the runner who asked if we needed anything else. I asked for hot sauce , and extra napkins. I did not receive the extra napkins and I had to stop my server to ask her for the hot sauce. Then, after eating my eggs and hash browns (which were delicious 😋) i digged into my waffle and and while eating it, I noticed that my waffle did not have pecans like I ordered. By this point I’m feeling like we are getting the short end of the stick so I asked our server if she would ask her manager if I could get a discount. The manager said , “No” and said “they would gladly make me a pecan waffle and I could take home.” I declined due to I was already full and about to go to sleep since I work midnight’s. Plus I doubt a waffle would taste perfect after being refrigerated for several hours since I like my waffle crispy. Alright by this time, I’m done, full and ready for bed so I pay and go. I gave at least 20% tip because I was a server before and I’ve made mistakes before too. But the way the manager handled the situation, I feel, was not correct. 10% discount would have made me happy. Even getting my coffee free (which was just plain black coffee and was not offered a refill ) would have satisfied me. Surely the manager did not get the whole story 🤷🏻‍♀️ and chose the decision they chose based on “ the customer asked for a pecan waffle and only received a plain one and is asking for a discount”, right? 🤷🏻‍♀️.

Ps. I called my friend and sure enough, they messed up on her sisters order. They gave her over-hard eggs with sausage patties instead of over easy with sausage links. (Over-hard and sausage patties was my daughters order).

I want to be clear. I love the food. But the service this time and the time before that...

This was my first time dining at Cafe Cappucino. I had looked it up online and decided to give it a try. I would have given 1 star based on the food alone, but again, I decided to give it a chance to rectify my concern(s). When I walked in, my first impression was that it was a quaint and cozy restaurant. I waited a few minutes to see if I would be greeted and nothing. No hello or welcome...nothing. A nice gentleman who was standing beside me brought to my attention that there is a QR scan code that you must use to register on their waitlist. Ohhh okay. Well, for us older generations, we are still trying to get use to all the apps and scan codes in our faces. Anyways, I went through the routine of getting my name on the waitlist. A few minutes later I was called and taken to my booth. My waitress was named Daphne, and she had a warm and pleasant personality. I ordered the scrambled eggs, a hot link sausage with crispy hashbrowns, a pancake, a cup of grits and a coffee. I'd say I waited about 7-8 minutes before my food arrived. When I began to try the eggs, I found that they were barely warm as well as my pancake and my grits were lukewarm and soupy. This is the south, and it's unheard of for grits to be soupy...ever. I mean, visually, it looked appealing enough to eat, but I don't eat cold food, and I'm certainly not okay with spending my money on "cold food". Daphne came over and asked if everything was alright and I told her no. She then sent over the Manager of the Day, Dale. He listened to my concern and offered me a redo. I accepted, and he had the waiter bring me hot scrambled eggs, hashbrowns, and a freshly made pancake, which is the actual size of the plate it sits on. The food was good, but not as amazing as I would have hoped for. I can appreciate the effort from Daphne and Dale to address my concern and leave me satisfied. I believe I will return in the future to try other dishes this place has to offer, and hopefully, I can give more stars for A+ service. But for now, they...

Went there this morning and the service was horrible. There were 7 in our group and were staggered in our arrival times. As each were seated we were given our drink order. We had been there about 30 minutes before someone in our group got up and asked them to come take our order. It was not that busy. A different girl came and stood at the door and said to no one in general, what do you want. Another friend asked who she was talking to and she pointed to another friend. She never checked to see if we need anymore coffee or water. Another lady came in to service another table, (it was our group and this group of 5 in our area) as she was leaving to place their order I asked for more coffee. At that point I had been there 1 hour and one cup of coffee. Food finally came out and we finished our food. We had to get up and ask for our tickets, which came out wrong. A different girl came to service the other table again and we asked if we paid at the front or our table. She said that she could take it. We explained the discrepancies in our tickets and she left. She never came back. We finally got up and went to the register. Older lady working the register asked if she could help us and I said I would like to get my credit card. She got really frustrated and literally tossed the receipt holders across the counter at us. She said we needed to be patient. Not sure how much more patient we could be? They had our credit cards for 15+ minutes and never returned with it.

We were there for 2:20 and maybe 1 water refill and 1 coffee refill and we saw 3...