Chick-fil-A — Restaurant in Waco

Normally I’d give a place I go to often 5 stars but I had a recent experience there that I just can’t stop thinking about because of how much it rubbed me the wrong way. Too make a long story short, in the drive-thru, I ordered mine and my sons meals and I specifically asked for 2 chocolate chip cookies. The person taking our order repeated everything back and repeated 2 chocolate chip cookies. Ok cool, they got it right. Fast forward to when we get our food, the lady that brought it out straight up said “check the bag and lmk if you need anything” as they always do. She walks off, I check the bag and there is only one chocolate chip cookie. I look at the receipt and see where they charged me for two (because that’s what I ordered) I wait there, she comes back, I tell her very nicely “I’m so sorry but there were supposed to be two chocolate chip cookies and there’s only one in the bag.” To which she replies “okay I can grab you another one but I can’t do this everytime.” And I tell her “I told the guy who took my order two cookies, you can ask him.” And she’s just like “we won’t charge you for an extra one this time.” I know it seems petty but I was really irritated that I asked for two cookies, I PAID FOR TWO COOKIES, I only received one, and she’s making it out to seem like I’m trying to score free food. You wouldn’t be “not charging me for an extra one this time” you would be bringing out a cookie I paid for that was not I the bag. So yeah. There’s that. Just had to get that...

It was 11:25 AM on a Monday, and this place was a madhouse. There was not one thing that Chick-fil-A got right. Not.One.Single.Thing. There are three lanes of cars, each lane is assigned an attendant to take orders and debit/ credit payment for that lane. Only the person taking the order is about 20 feet before the menu, so if you would like to see the menu before ordering, you are out of luck. The man who was the attendant for the middle row that I was in wasn't familiar with the menu or the prices. It was a fiasco. Then you are told which car to get behind for when the three lanes merge to one in preparation to get you to the take out window. Except the three attendants don't seem to know what each other are doing, and the cars got very out of order. When I got to the window they thought I was a different person but eventually found my name, but my order hadn't been prepared. So then I had to drive up to the next red line and wait for my order. When that person came out with my order he repeated my order to me based on my order receipt, and it was what I had ordered. Except that wasn't what was in the bag, as I discovered when I got home. My receipt with my name, my car, somebody else's order. Nothing close to what I ordered. I am frustrated beyond description. I paid $23 for a box of nuggets, a sandwich and small lemonade. So upset. This place is not going to continue to receive my...

Our family did an online order for us to pick up this evening. We try to check our food bags before we leave any fast food pick up, but we were rushed away from the mobile pick up line very rudely. When we got home we found that we were missing one entree, several requested sauces, were given the wrong salad dressing, received no utensils when there were 2 sides requiring a utensil, and one of the drinks was wrong. Our receipt on the bag was correct but the staff couldn't be bothered to get the correct items in the bag.

We called and left a message with the location so we'll see if management makes it right. This isn't the first time this location hasn't lived up to Chick-fil-A standards so I'm also resorting to leaving a negative review. We don't go here very often, but it seems there's something wrong with our order more often than they get it right. When we've asked for the correct items, there's usually an attitude of we're a bother than it's their pleasure. I hope the franchisee sees this and does something to improve this sub-standard location, because their food is way to expensive for customers to keep not getting what...