Freebirds World Burrito — Restaurant in Waco

Had a "Freebird" sized burrito which in plain English is a medium burrito. They have small,medium and HUGE sizes. I forget the names of the other burritos but they make it simple by having a sign in the front of the counter showing the different sizes and appropriate names. I had a spinach tortilla...amazing all on it's own accord...filled with tempha or tabulah???..Something to that affect...which is vegetarian...not sure what all is in the mix...then adobo rice, guac, grilled peppers and onions...hot sauce and salsa. They have a regluar vegetarian option which is not much different than what I had...there are meat options as well....grilled steak, grilled chicken and ground beef. There are also dairy products available but I am trying my best to go back to my vegan days and opt to notceat any animal products. Just my personal choice for my life. Any who...Was so hungry when I arrived at the restaurant that I TOTALLY forgot to take pics of the burrito and remembered halfway through my brownie. Yeah, I know...the brownie most likely has egg in it but old habits die hard...at least I was drinking an "unsweet" tea...lol...fast service similar to the Subway concept...my first visit there...loved the food and atmosphere complete with Ed Hardy posters in the restroom...sat at the counter on a stool facing the window...they also have outside seating with tables and attached umbrellas...fun environment...giod food and fast, efficient service AND....kids eat free on...

*So after going on and off for over a year I felt the need to update review. It started off good but it has fallen short. Lines and employees worried about their phones and friends letting everyone else wait. telling me how to save money while charging me $41 for 2 orders of tacos and 1 reg burrito. I saved nothing. The service has gone way down here. The employees the other day didn't even care. I assume it was an off duty employee came in unclean off the street and was walking in and out of the kitchen area. he then sat at a table and left. Later he came back in in work clothes and began working as we were leaving. Just has gone way down but they did fix the hard to open door. Entering in the door is hard to open. The place is clean and I like the decor. There is an average amount of seating. You go through the line and order it how you want from the choices. Their food is good we've eaten here about 1 time a week for the last few months. Portion size varies on employee. We don't order a lot of stuff on our food and sometimes they don't account for that when putting meat on. The employees are fairly efficient but often they don't interact and it's not bad service it just isn't engaging. They do ask for tips at the register. Often there is no taco stands if you get tacos and your stiff spills out. But over all it's decent food at a decent price and pretty...

So I placed an online order and waited in line in the building for over half an hour. There is a poster that says "order online, skip the line!" Only to get to the order spot and be told "he's working on online orders so you will have to wait." Having two separate parties pushed ahead of me. Finally my fiancee asked when they would be getting to ours and it wasn't even the one they had grabbed to work on next. At this point I've waited in line like every other customer and have been told I STILL have to wait. The lady working the line tried to argue that because it's online we would have to wait. After raising a bit of a fuss, the manager told her to get our order and make it. My fiancee works as a professional chef and we both have spent years in customer service. This type of service was unacceptable! Kuddos to the manager who stepped in to correct the employee. I don't feel I should have asked them to make my order after waiting in the line for half an hour. They should have just grabbed my order and made it when I got to the window! This experience have left a pretty sour taste in my mouth. We couldn't even leave as we'd paid online...