Academy Sports + Outdoors — Local services in Waco

To Investors/owners of Academy Sports and Outdoors

I am writing to express my profound concern and dissatisfaction with the service I received at your establishment. As a Marine Corps combat veteran, I have encountered numerous situations requiring precision, competence, and unwavering professionalism. Regrettably, my recent experience attempting to purchase a Sig Sauer Fuse P365 at your store was marred by a distinct lack of these qualities, primarily due to the actions of your female firearms section manager.

From the outset, the transaction was plagued with inefficiencies and unprofessional behavior. The manager in question displayed impatience and a dismissive attitude, compounded by incompetence in handling what should have been a straightforward purchase. After multiple failed attempts to process my card, she made a critical error—an error that could have been avoided with proper attention and diligence.

After wasting three hours of my time, I sought accountability and resolution. Instead, I was met with hostility and unprofessionalism. The manager became visibly angry, to the point of shaking, and threatened to deny the sale of the firearm without any provocation from my side. This reaction is not only unprofessional but also deeply concerning given her role involves the handling and sale of firearms.

Her failure to offer any alternative solutions, such as using another payment method, further exemplifies a lack of problem-solving skills and leadership qualities. Overhearing her conversations with employees, it became evident that she lacks the fundamental qualities of a leader, raising serious concerns about the safety and integrity of your firearms section.

Considering her behavior, it is questionable whether she possesses the necessary understanding of firearm safety. Her inability to manage her emotions, especially in a high-stakes environment involving firearms, is alarming. Such conduct not only disrespects veterans but also jeopardizes the reputation of your establishment.

As a veteran with extensive experience, I found her dismissive and disrespectful attitude particularly egregious. Her blatant disregard for customer service and professionalism is unacceptable. I am a longtime customer with a reputable standing among various vendors in Waco, and this incident stands out as a significant deviation from the standard of service I am accustomed to.

I urge Academy Sports and Outdoors to address this matter with the utmost seriousness. The manager’s behavior reflects poorly on your organization and raises questions about the training and oversight of personnel entrusted with the sale of firearms. Immediate corrective action is necessary to ensure that such incidents do not recur.

Failure to address this issue adequately will compel me to escalate the matter through all available channels, including contacting my congressman. It is imperative that your managers exhibit complete control over their emotions and demonstrate the highest standards of professionalism, particularly when dealing with firearms.

I look forward to your prompt response and resolution of this matter.

Following up on my review. The “management” is extremely vindictive.

Respectfully,

Sgt J Guerra,...

I normally love shopping in Academy because everything is organized and the employees are happy to help. However, I visited last week in search of a specific shoe my foot specialist had just recommended. I opted to visit Academy after the appointment. I get to the shoe department and searched for someone to assist me in locating the brands the doctor told me to try. I went to every isle and located 2 employees standing there talking and I didn't want to interrupt so I stood there waiting until I finally said, " excuse me". I explained my need and was taken to the three isles for the three brands with very little explanation about the various types, mind you, I'm a country gal and I wear boots and a nice brand of comfy shoes in home. So I'm searching and I see another employee stocking shelves and ask him if there was a wide width available in the style I selected. He actually stopped what he was doing and looked for me, while the other two employees were still standing around talking. I finally decide on the pair of shows because the price was right and the style was nice. I get to the register to complete my transaction and the cashier could not have been less enthusiastic about being there. I tried to chat and even said "smile" but she rolled her eyes. She rang up the shoes and said $109. and I was still thinking in my head that she really didn't just do that, as I swiped my card I realized that was not the same price reflected on the shelf I had gotten the shoes from and said so, she really got huffy because she had to call the same guy that had been standing around talking. He and the other employee (I figured maybe he was training her) came to the front and he said that is the right price. I said no I will go back over there and take a picture and he said just give them to her for the price I said was displayed, the shoes had been placed in the wrong place. The cashier was very upset by this time because she had to cancel the transaction and start over. This was a completely different experience than the one I had the week prior while shopping. Attitude...

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