Dunkin' — Restaurant in Wake Forest

I really hate to give a bad review but I feel it’s 100% justified. Me and my wife came through the drive-through on Sunday morning, which I assume is one of their busiest times of the week. We pulled up and immediately ordered. There were three possibly four cars in front of us. We waited for 21 minutes at the drive-through. I know this because I had my GPS running and I looked at it after I ordered my food. We had a meeting to be at.

It’s typically not the end of the world to me to wait at a drive-through but when we got to the window and observed what was happening inside it made me very frustrated and annoyed.

There were a total of seven employees working. Two of the seven sat on their phone texting the entire time we were waiting outside the pick up window. Two other boys were goofing around wrestling a little bit horse playing or whatever you wanna call it. But clearly not working. After sitting there for a good 8+ minutes they asked me if I could pull around… I politely said no I’m not going to pull around because I was fed up with the wait and observing what was going on inside.

I own a small business and know what it’s like managing employees. I hope the GM or owner see this review so they can be aware of...

Dissapointing service. I go to this location 3-4 times a week. Service is usually speedy with good customer service. That was not the case today. I always bring my dog because she enjoys the adventure and gets a small treat (whipped cream). Today we went through the drive through and was told that Ruby cant have that whipped cream. I was told by my server "you can have it on top of your coffee" but not in a cup on the side, as ive been doing for years at multiple locations including this one. When i asked why i was told "we dont do that. I just cant do that." I promptly offered to pay for it, and was declined! A paying customer was refused because she didnt want to put it in a cup! The very same product she was more than happy to garnish my drink with!!! I left and went to the Falls of the Nuese location which provided excellent customer service with a smile. I still cant believe my money wasnt good enough for the...

Kids who don't care or clueless work at this one. There was 2 very good wmployees, a guy who left for better pay was always courteous and made coffee exact to order, and a girl who unfortunately can't work open to close 7 days a week, who hurt her arm recently, she is also a perfect employee . They should make her a manager with pay increase to get better help. Always walk in and stand for 10 minutes before your recognised by the rest, never had a coffee made right, other times you wait and leave and they never knew you were there, because they are all together at drivethrough hanging out, laughing, carrying on, 3 people at drive through, even at times when one car on line, weekends are worse when traffic backs up onto Durham rd because of the lack of job effort. But always seems best when that girl I mentioned is there, too bad the other guy quit. Will say when they actually serve you, they are pleasant and...