Cracker Barrel Old Country Store — Restaurant in Waldorf

It's a long story. My two son's and I had been at a different restaurant but there was a 30 minute wait so I decided to join the waitlist at Cracker Barrel and go there instead since the website showed there was only a 15 minute wait.....this was at 2:56. We get there maybe 5 minutes later and I check in with the hostess, which took forever, because after she would seat someone it took her several minutes to return back to the hostess stand and there were 3 families in front of me. Finally I was checked in and at 3:30 we got the text saying our table was ready. When we walked in, the hostess again was nowhere to be found and when she came back she said they were cleaning off our table. By now my two young sons and I are starving. We were seated and we waited 10 minutes to be acknowledged, that's when I asked someone to get my waiter. A young guy walks over shortly after and takes our orders (we did drinks and food all at once) to speed up the process. Well that didn't help at all. After 45 minutes we still hadn't gotten our food but when I saw a table that had just walked in 15 minutes before, get their food, I asked to speak to a manager. In the meantime, there were about 4 tables that got their food ahead of us, and the waiter said our food was ready but the pancakes were not, and we waited longer because we ordered breakfast. I WAS HOT. The manager came and said the kitchens orders got mixed up but she didn't seem to really care. I was saying how hungry my boys are and how ridiculous it was that it had taken over an hour for our food, and that's when she offered to take money off the bill. Our food arrived and it was decent but we had waited so long I didn't even finish it. I guess the coffee I was drinking filled me up. In the end, she never took anything off the bill but I didn't complain, I just paid and left. This was the worst service I've ever received at...

On June 25 at about 7pm my wife and I went into the Cracker Barrel to get something to eat, they told us that the waiting time was about 25 minutes so we decided to wait, after the wait we got called in once seated they gave us our menu and stated that our waiter would be attending us shortly. After 5 minutes our waiter had not come to our table and noticed that the customers that were outside waiting came in had been seated and there waiter was already at there table getting there drinks while we were still waiting. 10 additional minutes had passed there was a family of six that came in to be seated and were being attended to now there was a order station behind us where a waiter came by twice to put in orders and did not even ask us if we were attended to, at this point my wife were was upset that customers that arrived after us were getting there orders and still not one waiter attended to us. As we got up to leave a waiter saw us getting up to leave and that's when she asked us if our waiter came to take our order by this time it was to late and we did wanted to go. 2 hours later I called to speak to the manager about our experience when they answered the phone I requested to speak to the manager which they stated that they had 2 working one by the name of Tony, they put me on hold and shockingly I was on the phone waiting for can you believe it 15 minutes so I hung up and called again and when they answered they put me on hold again then 3 minutes later they picked up the phone and told me neither one of the managers were able to come to the phone because they were busy, at this point vented my grievance about what had happened and that I will never eat a another Cracker Barrel...

Stopped in a Cracker Barrel store # 687 at 3457 Crain Highway Waldorf MD, for Breakfast and Brunch July 8th and the 9th,2023 and had a great meal. beginning with the hostess GiselleS. We had an Amazing experience . The staff does an amazing job , our waiter was a young lady name Alyssa for our breakfast meal and the next day Adrian a young male waiter for brunch they both provided excellent , professional customer service, very courteous, respectful.They went over and above to make sure we were satisfied. I can’t say enough about these two young people The food was delicious all the waiters and waitresses are very attentive, professional and super nice atmosphere, what got my complete attention was the manager, Tatiana J., again she exemplified extraordinary, excellent, professional leadership and managerial, over and beyond customer service to each customer, I have not seen this type of quality customer service at any of the Cracker Barrels, since I have been eating at them beginning in the 90s’. This type of manger that exemplify this type of leadership should be promoted to a General manger, so other all the managers exemplify this type of character at all Cracker Barrels, I also met the General manger , Ian B. on duty and he exemplified the same excellent, courteous, warm professional people friendly character as his staff, which isn’t a surprise,myself and my husband was traveling back to Charlotte NC . We are glad, that we stopped there , this will always be our favorite place to stop and eat whenever we are in that area . 
I can totally recommend it and will definitely come back again. I give 5...