Papa Johns Pizza — Restaurant in Maryland

This is my first time ordering from Papa John’s in Waldorf and it will be my last. I specifically drove by Domino’s on my way home because I prefer Papa John’s flavor. I get to Papa John’s and was told they don’t do carry out after a certain hour and I needed to place my order over the phone for delivery. Ok, so I call and place my order with a call center for this location. I say I would like to pay with cash and the operator says ok. A few minutes later I get a call from the store stating they can’t take cash for the delivery because they didn’t have any drivers from Papa John’s just Door Dash and if I could switch to a card payment instead and so I do. It appears to be getting later and later and still I have no pizza so I decided to call to get a ETA for the delivery and the gentleman working who was nice stated none of the delivery drivers for Door Dash claimed my order for delivery and it was sitting waiting to be delivered. At this time an 1 hour 30 mins had passed since I ordered and said I can just pick it become he had no idea as to when DD would deliver my food. I then wake up to three different charges on my card! I call to ask about it and also tell the manager Mike how the night before was less than ideal service. He tells he can take a few cents off the bill, a few cents! To compensate me…wow. I have reached out to Maurice to see if he will be more professional and he NEVER CALLED ME BACK. I say go to Papa John’s elsewhere maybe you’ll get better service. Otherwise you run the risk of paying 30 dollars or more for a cold pizza that has to be delivered to your house, but really picked up in person by you to eat …🙄

1 star is a...

We've ordered a few times from this Papa Johns and all experiences were nothing special. Order was accurate and food was delivered on time. This last time (May 30, 2021) was a very bad experience. We ordered delivery at 5:00PM. At 5:10PM the pizza was still not delivered. Since this was odd, I called the store and asked. I was told they did not have enough delivery drivers and they had to use Door Dash to complete deliveries. I TOTALLY understand not having enough drivers; however, we were not notified nor told of this situation and consequently, our order would be late. I was not offered any type of compensation or refund. At 5:15PM, I called and asked if my order had been picked up. The employee could not answer and said he had to ask his manager. I heard some yelling in the background and was told Door Dash was picking it up now. At 5:45PM, my order was FINALLY delivered. While the food was accurate, it was all cold. I try to post fair reviews all the time. I'll state most of the time the Papa Johns on Smallwood in Waldorf, MD is okay. However, they totally messed up this time around. I would have been okay with this situation if I was notified and also compensated (i.e. coupon, etc.) for this delay, but it sounded like the manager didn't care. This Papa Johns needs to get their act together and be more...

I had a disappointing experience with Papa John's that really highlights the need for better customer service and hospitality training for their employees. I ordered a pizza and garlic knots, but I received plain garlic knots without the garlic butter seasoning on top. When I called the store to address the issue, they answered the call but put me on hold, leaving me listening to music for a long time.

Frustrated, I decided to go back to the store with the garlic knots. When I explained the situation and showed the employee the knots without the garlic butter, they never offered to make me a new, fresh order. Instead, the employee simply poured the butter sauce on top of the cold knots that I had brought back, without even bothering to heat them up in the oven so the butter could melt.

This experience has made me decide to stop giving them my business. I will also ensure that the company is made aware of this situation because I wasted my gas for the trip there and back twice due to their...