OfficeMax — Local services in Walnut Creek

I’m not really a person who complains a lot about retail services (having been a retail manager for 6 years, I get it) but this location and time was my first experience with OfficeMax printing. I had to get some cards printed for my boss (I work at a funeral home and cemetery), and brought with me an example of the size I needed. When I walked in, no one greeted me, and it was almost impossible to get anyone’s attention. The store was practically empty. I walked over to the printing counter and two gentlemen were standing there, one younger, the other older. The younger man was helping a woman, and the older one was focused on the computer. I stood in line for about 10 minutes while the young man was helping the woman, when he finally looked at me and asked if I had a question. I said no I need something printed. He said “once I’m done with this lady, this department is pretty much closed.” And went back to help the lady. I’m thinking whatever, I’ll come back tomorrow. It was kinda rude the way he said it though. The next day (today), when I walked over to the printing counter, it’s just the older gentleman and he asked if I had a question. I told him I needed to get something printed, and explained what I needed. The example that I brought, he explained to me that they only have that material of paper in blue and green in the store, which would not work for my boss. If I wanted ivory, I’d have to special order it, which I understood. So I asked what my other options were, to which he slid some notebook at me and started going on about things I didn’t really understand. I called my boss to explain that they only had those two colors, and to ask what color I can do. Even my boss being on the phone and hearing the guy talk to me, said he was really rude. As my boss told me white, and a lighter material, the guy had already walked away to help someone who was working on the printer. I’ll remind you, this is my first time here, so after feeling helpless, I decided to just leave. I cannot stress enough that I understand how retail works, but there was absolutely no excuse for the lack of awareness. It was just so unprofessional, and I’ll be avoiding doing...

Avoid this Chain. 3/10/2022 Their website had shown a 200 dollar gaming chair in-stock, it was not. I drove 40 miles each way only to find out it was never in-stock, over 80 miles rounds trip whith high gas prices. The Sales Associate lied, said he will have it delivered in 3 day from the warehouse, it was not. I bought ink and the chair cash $305.00 from my debit card. After 4 days I checked the order with the order tracking it claimed that new delivery date would be April 13, 2022. 3/18/2022 two emails first one shown new order for same chair. 3/18/2022 seconds later a second email said order canceled. This is where their scam started. When I called they said that the pending order was canceled and no new money out of my account. STRANGE as they already had the $220.00 from 3/10/2022 for the chair and $78.00 for the ink.

The call center insisted the pending order was canceled no money was taken(again) from my account. I told them over and over and OVER for MORE THAN an hour that it was an in-store purchase on MARCH 10, 2022 In WALNUT CREEK Where they took over $305.00 out of my Debit Card. Office Max create a new order then canceled to cover the FRAUD by the internet team and in-store salesman. Claiming no ADDITIONAL CHARGES as they are trying to hide the fact of the $305.00 purchase eight days before. AVOID THIS CHAIN, AVOID THE WEB VERSION as they tried to steal 220.00 the cost of the chair with lies as fake promises that the proven funds will be replaced with in 72 business hours. The Call Center said that I have to wait until MARCH 30, 2022 to get my CASH RETURNED from a MARCH 10,...

Low quality service.

I had a printing job I needed done. First it was "You will have to come back at 8 o:clock tomorrow", despite the fact that there were two staff members standing around, so I went away and came back the next day. There goes a day. Why they needed to send me away and make me come back the next day was never explained.

When I came back the next day, it was "All orders are online or self-serve only". Then he took my memory stick and plugged it in to his computer without asking and started doing something on the screen. So I tried to point out which folder the project was in. I was told he was doing someone else's project, and not mine. I took my memory stick back and he laughed at me.

I left. I'll go somewhere else. I don't think I'll be back. Everything they sell is available for less online and is delivered the next day, and if their service sucks there is no reason to come in here.

They are basically a 7-11 for office supplies and should be used only in emergencies when you can't wait till the next day.

I assume that "all orders are online only" is because the staff are unable to resist the temptation to pocket cash, and have to be out of the loop on the commercial transaction.

They will be gone. You really can't be in a service industry and not provide service. People will find another way to do things, as I have just done. I had a review on here during Covid urging people to continue supporting them, but have deleted it -- I won't miss them when they...