Chipotle Mexican Grill — Restaurant in Waltham

I'm sorry to write a mediocre review, but our experience on a Saturday late afternoon was not good.

The music was too loud, and the dining area was somewhat messy and dirty.

Then we noticed that the meat on the grill was burnt and the air above it was full of smoke. I told the young woman behind the counter, she just looked at it and laughed and did not even lower the flame.

Seeing that the meat (also in the trays) was burnt, I asked for a burrito with only rice, beans and cheese. They were not generous with the portions, although those are the cheapest ingredients, yet they charged me for a chicken burrito. It was not a satisfying meal.

I was surprised by the high price ($37 for two people) and asked for the receipt. I saw that they mistakenly charged me for 3 burritos instead of 2. The cashier woman said it was because one burrito also added guacamole, but I reminded her that's $2.65, not $9. It took a while to double check and resolve, while others were waiting in line.

Mexican food is generally healthy and tasty, but apparently not at Chipotle. The only way to add flavor is with guacamole or pico de gallo, but that's spicy (like the tofu, unfortunately). The juices in the fountain are way too sugary, they give me heartburn.

Many Chipotle locations around Boston have deteriorated in the last couple years, possibly because they're understaffed and/or under-motivated.

Sigh, good health and better...

I went to the new Chipotle in Lexington before class to see what the hype is all about. Below is an initial assessment of the new location:

Location - 9/10 It can’t get much closer to our office than this. Literally 6 min door to door. The only thing holding it back from a perfect 10 is that it’s not walkable.

Portions - 8/10 Thanks to the relatively new & naive staff, portions are relatively generous especially compared to other less friendly locations. Specifically compared to the Alewife Chipotle, this location provides heartier scoops all around.

Speed of service - 5/10 The blessing of fresh Chipotle employees can also sometimes be a curse. While they are more likely to give larger portions, they are also still coming up to speed on how to quickly and efficiently make burritos. Unfortunately, the burrito barista taking my order messed up in the middle and had to start from scratch. While I visited at a relatively calm time, I'd be curious to see how this location handles a large line of people...

Overall rating - 8/10 ,...

I've been a Chipotle fan since the first one opened up in Denver. I am willing to allow for some changes based on locale, but this was beyond upsetting and pathetic. I stopped in around 1230 for a takeout bowl on my way back to the office. No lines, which was nice, but that's where the good part ends. The employee making my bowl scraped the bottom of the tin for the rice, gave me half a serving of veggies for my fajita, and scraped the bottom of the tin yet again for the barbacoa. This was AFTER she looked over her shoulder twice to see if there was additional, fresh stock she could use. Per my usual, I had mild, medium, and corn salsa on the bowl. I've had black pepper that was spicier and had more flavor. The guac was brown and flavorless, and the chips were stale and soggy.

Likely, this is just due to the timing of my visit, but I would steer clear of this location until they get...