Som Jai Thai Cuisine — Restaurant in Warren

Beware of their no refund, no remakes all sales are final policy! Below is an experience my wife and kids had at Som Jai Thai in Warren. Written from my wife. For some reason it won’t let her leave a review. We have always liked the food from here and enjoyed coming. I actually posted on social media how good they were which I just deleted and made several comments recommending them. Sad that my wife and kids had to experience this. I even went back to try to remedy it but had no luck. The owner pointed to a small piece of paper by the register that states no refunds, remakes, or exchanges, all sales final. Nowhere else is this posted. It’s not on the menus , or posted at entrance. They said the sign at entrance must of fell. So if you don’t sit by the register you won’t see it. Besides, I have never heard of a restaurant have a policy like this. The owner also stated my wife said she didn’t eat the dish, so how did she know it tasted bad? Eating a dish and taking 2 bites to taste is a different thing. Bottom line they took the dish back with 2 bites taken out of it and charged my wife for it and refused to refund it even thou it tasted like soap.

Walked in all was good. We Ordered 4 different dishes, nobody was in the restaurant as they just opened. My son ordered Pad Se-ew and when it came out he said it didn’t taste good. Mind you he always gets this dish from here. I took a bite and it tasted like soap. All the other dishes were very good. I let the waitress know that my son’s dish didn’t taste right and I’m sorry I would like to send it back. She was very kind and took the dish. We have ordered from here numerous times both carryout and dine in and always loved their food. A few minutes later she cames back and said she had to charge me for the dish as that is what the chef told her. I said he didn’t eat it and I don’t even have the food that you’re charging me for. We only took 2 bites out of it to taste it. She then said ok I will talk to him. Then a very rude lady came to me and said what’s the problem I’m the owner. I let her know exactly the issue. She said “ you don’t like any of my food if you want free food I will give you free food. You see sign it’s not my problem you don’t like it” I said I never said I don’t like your food it was just that dish. She got very loud and was getting defensive. She did not give me a chance to speak as she was yelling at me and told me to leave. The owner walked away with my cash to pay a bill for 4 dishes and we only had 3 at the table. As she walked away she called me a dumb you know what. That’s when I got loud and said what did you just call me? Give me my change and carry out box so I can leave. After screaming and swearing at me kicking me out. She then pulled out her phone following us as we exited saying these people want to come in my restaurant and want free food. Mind you I paid for my dishes I also paid for a dish we sent back, cause it tasted like soap. Never did I say I don’t want to pay for everything. I just didn’t want to be charged for the dish we didn’t eat. We only took 2 bites out of to taste. This was all done in front of our kids and our daughter and toddler...

I ordered dinner sizes of the Wai-Wai Noodles ($11.99), Pad Almond ($12.49) and Garlic Delight ($12.49). The lady that took the order was so very nice and the order was prepared fairly quickly for carry out. The food was delicious, however I was very disappointed with the portion sizes. The Wai-Wai Noodles were a good portion size and full of noodles. However, the Pad Almond & the Garlic Delight Thai rice dishes were in such small containers (the Hefty small black plastic containers) I had to call to make certain I wasn't given a lunch size. They assured me I was given a dinner size. Even the container of rice seemed small... particularly for the $12.49 price for each of the Thai Rice dishes.

The flavor of the meals were spot on heat levels and quite delicious, however I will not order any rice dishes from here again. If I order from here again, I would definitely order the noodle dishes which were not only tasty but nicely portioned.

UPDATE REPLY TO SOM JAI THAI Just to clarify any price error or discrepancy on my part, I used your Google menu tab to place my order & I incorrectly posted the Seafood add-on prices instead of the non-Seafood prices, which my order consisted of so the prices you replied with are correct and I have corrected the PRICES in my initial review. Thank You!👍

However, based on the appropriate price breakdown, it is still a bit off from what I paid. My total bill (paid w/cash) was $40.87 for all three dinner meals...of which two meals were in very small containers for a dinner size. I do understand NOW based on your reply that you were out of the appropriate containers (16oz PINT, 32oz QUART), which was not explained when I placed my order or after I called and inquired about the small size of the container. However, to replace a dinner size (which I assume is 32oz QUART) with a small HEFTY sandwich container then charge me for the dinner size and when I inquire, tell me it is the correct dinner size when it's not, IS DISINGENUOUS. You should have stated the issue when I ordered then allowed me to change my order or make provisions to serve the correct size on your end, even if it meant preparing 2 small containers or packing & wrapping up the larger container that the noodle dish came in.

Sorry, you do not have my understanding for the disingenuous bait & switch. You have great food but I will not return, even for the noodle dishes at this point. Went from a 3-star review...

With such a high rating, my wife and I stopped by after a show for a bite of Thai. We walked in and there was origami hanging from the ceiling, and a television playing thai music videos, that was it. Nothing really on the walls, tables, nothing, just mono colored walls. But that's ok, i guess, but we think food is an experience, and not just taste. The waitress was really nice, and attentive enough. We ordered the spring rolls, shrimp and chicken pad Thai, and a chicken kow pad. Both mild. I like my heat, my wife is not really a fan of things too spicy. And when you go to a family owned Thai restaurant, my rule is that you order mild the first time, because you want flavor first and to test their scale. Spring rolls came out, and they were hot, flaky, stuffed full, and flavorful. We were excited. Once the entreès came, the excitement faded, the rice looked bland, just dark rice and chicken, wasn't very fragrant. The pad thai looked pretty. Nice stack of sprouts, healthy scoop of ground peanuts, and a lime, presented well. Besides the PUDDLE of sauce on the bottom of the plate. At least a half cup of juices. Yet both dishes lacked much flavor, decent kick for mild, but that was really the only flavor. Decently large portions though. My wife ate about a quarter of her food, I only consumed about 4 to 5 bites. We then had a 50 minute drive home back to Ypsilanti. By the time we got home, she ran to the bathroom, after about 10 minutes, I had to rush her out because I had to get in there. We traded places a few times. Needless to say we threw the food in the bin that night. Felt better in the morning after some pepto and vernors. 40 bucks for the portions wasn't too bad, but it just wasn't worth it. Service and spring rolls were wear saved it from a 1 star.... but for this place to have a 4.9 out of 5 stars with 90+ reviews is...