Salvatori's Warsaw — Restaurant in Warsaw

Went in last weekend. Usually, this place has been great. Truly good food and service. Not this time. We arrived at 5 and the place was mildly busy, no line, and we had called ahead for our party of 9. We were seated quickly, waitress was friendly and appetizers came out reasonably quick. We let her know we were heading to a play at 7 so we appreciated the prompt service.

Then we sat. And sat.

Our waitress had disappeared, drinks went empty and half a hour later still no food. Finally saw our waitress.."I am going to check on it" was the response.

10 minutes later..."So what happened was...the printer jammed and the order didn't print. They are rushing it now" grr.

6:10 she flies by the table to tell us it is 3 minutes away. One of our guests seeks out the manager to share our frustration who tells him he will go check.

20 after the hour the Manager brings out food without saying a word. No apology, no care at all. We now have 20 minutes to eat pay and go to be right on time. With young kids...that is never fun or fair to them.

Waitress finally comes over and apologizes. We tell her please bring the check and the manager. The manager was busy socializing with someone else two tables away. We could hear her tell him. He continues to talk with that table for an very long time. Then he goes to the kitchen.

Being pressed for time we have to go when he finally decides to come see us. He barely listened. He said the order was not turned into the kitchen until 545. (40 minutes after we ordered) as if that is our fault. I told him we had been here since 5 and he pointed again to the time stamp.

Clearly there was no printer jam, she forgot to turn in the order. He just could not understand the situation and has a gap in experience. I told him of the many times we had been here this was exceptionally the worst visit. He said "ok". I told him that it was frustrating that he brought the food without saying a word and then when we heard her tell him thay we were not pleased...thay his decision to prioritize everything else increased the frustration. He stayed he was busy and had other guests. Well, there are other restaurants too. No offer to make an adjustment to the bill, negatively affecting our night and the audacity to blame guests without understanding the situation...just the worst kind of Manager. Good news is he will likely be gone in a few months and we will just wait and try again later with a different...

This was a painful experience, and boy do I mean painful. We were excited to come here and try something new rather than having the same old stuff we normally do. We walked in and we’re seated right away. The hosts were very polite.

The waitress completely made the dinner a waste. We sat down and asked if they serve alcohol because there’s no bar. She said they do. We asked if they serve beer and beer on draft. The waitress couldn’t understand what beer was and then asked if we were talking about root beer. Every time we tried to talk with her, it was no use because she wasn’t understanding us.

We had ordered an appetizer and they never brought it out, only our food we ordered. The waitress still had a hard time understanding. I believe there was a lady from corporate who was helping and she ended up just taking care of our questions. The lady said this was the waitress’s first time so it was her first day, first job, what?

The cheesecake was no thicker than a toenail. It was the smallest and thinnest slice of cheesecake ever. The food tasted good, no problems, but only suggestion would be to add a garnish to the Italian rolls because the plate wasn’t very appealing when it came out.

All in all, the experience was not great. We have family friends that want to go but after this, I’m not sure about coming back. To have a waitress asking us several times to repeat what we said, not understand what we were asking, and messed up the appetizer, that’s not something I want to deal with if...

First time going here since opening, seemed like a good time as the place was only half full. Party of 5 we had to wait 30 minutes for seating because they do not offer adequate amount of seating for parties over 4 people. Meanwhile there was atleast 20 other people (not even exaggerating) that were seated, while we had to wait, around dinner time because they were parties of 4 or less. Doesn't seem right. Manager in the blue shirt avoided us the entire time we were waiting for a seat, while asking everyone coming in, being seated right away, how they're doing. Seating was uncomfortable to top that off, felt like I was dining on lawn furniture, literally.

As for the food, your portions are generous. Pricing is quite high, you pay $8 for 8 skinny breadsticks! The Alfredo is bland, really bland, then you order meat with it for extra $$ and you're served canned chicken! Just an entrée that cost me over $20, comes with grey tinted, canned chicken!? Hell nah, thats where I drew the line. Cant even grill or fry up some real meat!

Bottom line, awful experience, my bill for me and my 6 year old son was $44. No alcohol. Felt like eating at an over priced fazolis. Everything was cheap! Wont...