Panda Express — Restaurant in Warwick

I was there on 12/28/23 My wife and I had to return and exchange some Christmas gifts.it was around 6:00 pm . I was hungry and wanted to eat Panda Express. The food look good and I was hungry and they just refilled the orange chicken and that’s my favorite thing to have at Chinese restaurant. So I ordered fried rice and orange chicken. Sit down in the food court my wife and I she’s got subway because not really a Chinese food fan . So it had a smell of vinegar and I like that’s not right. but I thought maybe they drop some vinegar on the container and then I opened up the container the smell of vinegar was stronger but I was hungry so I try it and had no orange or sweet taste. Just a vinegary taste and smell. Had few forks of the food and I ask my wife please try it and tell me does it taste right? She had a small piece, and she said had bitter taste and vinegar. So I said no it’s not worth the risk to getting sick. So I quietly asked the lady that was working there. I didn’t want to make the customers waiting in line to hear me complain about the food. So I told her taste and smell like vinegar. So she went to get a piece of orange chicken from where they serve it from and went in the corner to taste it. I look at her after she tasted it. Nodding her head and saying yeah it’s suppose to taste like that and went back of the kitchen holding back her coughing from the vinegar smell and taste. A min later came back to me asking is there anything else that you want to get and I was very insulted by what she said that it’s supposed to taste like that and I said I want my money back and she was very hesitant to refund me money back. Said I’ll give you a $15 dollar gift card. I said no. My money back please and she was upset about that. So few minutes later I got my money back. Had to go home because I was...

Unbelievable! It amazes me how the customer service was beyond terrible today. I wish I could give 0 stars!! I am not the type to leave a review, regardless of how bad the service was, but this was beyond ridiculous. They had 5 customers waiting on the side just for them to complete our orders!! I come in wait in line placed my order and told give them 2 to 5 minutes for the oven chicken to be ready. OK cool, I see more customers enter the line. At which point the iron chicken comes out next thing I know seven customers have just been served. I was chicken completed orders and have left while the five of us are still standing around waiting. After the first customer approached the cashier and told her off that’s when she walked away, served the rest of the customers food and handed it to the customer. At that point, I walked up very nice, polite and calmly, and asked how much longer for my order. It’s been 26 minutes now. She said she’s serving it right now. I look over no she’s not. She’s busy assisting another customer I said OK I can wait a couple more minutes. I step to the side and proceed to wait. She serves 2 more customers, after that I made the staff aware if no one is handing me my order right now I want a refund. I am done waiting. This is ridiculous to have that many staff members standing around conversing with one another crazy line. This is one of my favorite go to spot and sad to say I don’t see myself coming back to be treated this way. Have no problem. Taking my money telling me to wait but don’t wanna give me what I paid for until you said everyone else and now...

Lunch breaks are short - and in todays time we are lucky to have online ordering - this process at Panda Express is far from organized. Typically a online order is placed so that the order is ready at the time you are ready to pickup or the time it is promised by the restaurant. For the 5th time I placed an order here it wasn't not ready - but that is not the issue. The issue is that my online order was not taken precedence over the long line that was forming for lunch. (guest count of 6+) If I had time to wait in a line, I would. But I used the online ordering tool to make the most of my lunch break. What got me frustrated the most was that if I waited in the lunch line, I would of had my food made, bagged and paid for before my online order was even looked at. Panda, please take a look at your organization with online orders. Maybe extend the ready time by 10 minutes during lunch so staff members can accommodate all orders with a timely manner. Hope you find this comment...