KAY Jewelers — Local services in Warwick

I have been going back and forth for 3 months with a manager named Kristy at warwick mall. I took a picture of a ring at Jared, we discussed having two bands just like the ring at Jared but the diamond and sapphire size would be the EXACT SAME as my engagement ring size AND larger sapphire under the halo part of my engagement ring. Kristy said this was no problem and gave us a price cheaper than Jared. We have had to go back and forth 4 times to fix the ring because it would look NOTHING like the one at Jared that she had a picture of the entire time. Finally after the fourth time I went in to try on a mold and it fit and the shape was right. If anyone knows what a mold looks like it is completely green so can’t tell the size of the diamond at all BUT when Kristy is saying they are the same size we agreed on and paid for, why would I question it? Two weeks go by and the ring is made and I go in and the diamonds and sapphire are SMALLER (about half the size) of my engagement ring diamonds and Kristy tries bsing me saying it’s because of the bigger sapphire... wait, from day one we agreed on bigger sapphire and same size diamonds - I say who approved that and she tells me she doesn’t know. She said it will be remade after the honeymoon. I go home and think about it and as I get upset I call the store to talk to her and tell her I want my ring that I paid for in time for my wedding day- who wouldn’t? She says she can’t do that doesn’t even TRY to call around. I ask her if she knew the size of the diamonds were smaller two weeks ago and she tried blaming it on ME because I approved the mold..... the mold that is GREEN and can’t tell at all! So I said then you knew two weeks ago the size wasn’t right either and you were going to let me walk out with this ring if I didn’t notice and she says “I’m so Sorry”. That’s it? She completely approved a FALSE agreement on diamond sizes when we had paid for larger diamonds and was going to say NOTHING. I now don’t have my wedding ring for my wedding day which is AWFUL and there is nothing I can do until Monday when the jeweler comes in. Kristy at Warwick mall should be fired for what she did and tried to get away with. Please do not go to Kay for anything!!! Awful experience and the most important day of my life I now don’t...

I will never buy anything from Kay Jewelers ever again.

I purchased a ring there in May 2022 and was assured by the salesman that the diamond bond warranty, which came with the ring, would replace any lost diamonds at no additional cost to me. I love my ring and was disappointed when one of the small diamonds in the band was lost. Today, I went to my local Kay Jeweler today with my diamond bond warranty receipt in hand, only to be told by the sales woman that I have to pay for both labor and the diamond to have the ring repaired because there is a stipulation with the diamond bond warranty that the ring must be seen at a Kay Jeweler every six months in order for the warranty to be valid. The original salesman at the Natick Mall Kay Jeweler never told me this and I never received any Warranty paperwork, other than the warranty receipt for the diamond bond, and thus would have no way of knowing this. The sales woman today handed me the Lifetime diamond and Color Gemstone Guarantee pamphlet today which clearly details the “every 6 months” policy but stated the guarantee could not be honored today but “can be honored going forward” once I pay out of pocket to have the diamond replaced, since now they have seen the ring. Then she tried to upswell me on another warranty. WHY

WOULD I BUY A WARRANTY FROM A JEWELER THAT DOES NOT HONOR WARRANTIES?!

What a scam. Buyers beware Kay Jeweler.

Seems unwise to not have excellent customer service when there are Jewelers a plenty surrounding this Kay Jeweler location: Pandora, Zales, Jared, and a Ross-Simons all within less than 1/2 mile from the Kay Jeweler in the...

Herman was seriously an absolute joy to work with! He was so friendly, incredibly helpful, we felt zero pressure to purchase anything on the spot, he was very informative and just an all around exceptional salesperson and person in general. His upbeat, friendly and warm personality/demeanor immediately made us feel relaxed and put the joy back into our wedding band search that can often times be stressful, and had become stressful for us. I have a very unique engagement ring and we were trying to not have something custom ordered because of the price aspect. Herman patiently went through every option that was in the case and found the perfect ring and the answer to our unique predicament. I absolutely LOVE the enhancer that we purchased and it was a perfect fit, something that I had almost given up hope of finding. Herman really made the experience enjoyable and gave me back the joy that one should feel when purchasing a wedding band. His ingenious workaround and answer to our predicament will be appreciated every time I look down at my wedding band, for years to come. Herman is simply the best and extraordinarily exceptional at what he does. We cannot say enough good things about him and we are truly appreciative of him and the time he took with us and...