Wendy's — Restaurant in Warwick

Horrible experience we got in late from the airport. So we are staying at the Wyndham across the street and we were hungry. We are a flight crew so we didn’t have a car so we walked across the street hoping they were open. We pulled on the dining room door to our surprise it was open. Then we had to go through another set of doors oh wow that one was open to.

A fella looks up and says the dining area is closed what are you doing in here? We was a little taken back but we answered the question nicely and said the door was unlocked then he said well it was supposed to be locked. Hmm okay so because you failed to do something you have an attitude with us. So he said the drive through is open so we explained we are flight crew and we don’t have a car so we asked if we can just order here he said there are no drawers in this register however the drivethru register is literally 5 feet away. Then tells us we have to ask the manager. Ummm why are you not asking the manager why do we have to ask. The manager or whoever this caucasian lady was came out with an attitude like sorry we can’t help you. It’s not that you can’t help us it’s that you don’t want to. So then we asked although we don’t have a car can we go through the drivethru basically walk up she gave us a great answer that I respect but her tone of voice and attitude was horrible it’s like she was talking down to us. So we leave.

Oh but that’s not it so because we were so hungry and needed food after flying all day is the ONLY reason why they got our business after being treated like that. We asked the hotel shuttle if they can run us to the drive thru and they do. We wanted to have three separate orders. That same lady comes on the intercom with an attitude we only can do one order at the drive thru. Once again it’s not that you can’t do three orders it’s that you don’t want to.

I will never eat here again and I will make sure all the flight crews know that they shouldn’t eat there either unless it’s a last resort like it was for us.

Our visit was on Oct 2nd 2018 12:30am in the morning

There was an old Caucasian lady with an attitude. A younger Caucasian lady with glasses working. A young Hispanic/African American fella working. Only reason why I’m describing them is because I didn’t get their names. I hope whoever owns this sees this and teaches them how to give a better...

Horrible customer service and attitude. I was ordering 3 biggie meals and when I ordered the second 2(they were the same), I needed to modify one burger, the girl taking my order through the speaker cut me off and said “ummm I’m waiting for the drinks and sauce still”. And I replied” what? How would I know you’re waiting for me to tell you that when you didn’t ask “and her reply was “well I asked you in the first one so I figured you knew I’d need it for this one too” with so much attitude like I’m supposed to know? I don’t work there. I can’t see the screen. what kind of customer service is this? I didn’t realize I need to be psychic to order here. No apology nothing. So unbelievably rude. Then I ordered 5 jr frostys and she didn’t say anything, just dead air for at least a minute. Finally she says “is THAT all?” I stayed quiet because I had children with me and I don’t like to make scenes. I worked customer facing jobs my entire life and have never spoken to someone like that. It’s appalling. I hope she was training and this is her first job so she just has no clue. Otherwise, get a different job. 0/10...

My wife and I were staying overnight to catch a early flight the next morning. We decided to get a fast dinner so we could come back and retire early since our flight left early. It all started when we got to the Coke machine. It looked like it hadn't been clean for months. Then turn your head over to the place where you get napkins, lids and straws was dirty as well. There was straw wrappers everywhere, lids everywhere. The counter was sticky and hadn't been wiped down in quite a while. The lobby which everyone eats should be very clean. This lobby was not even that. Food crumbs every where on the floor, napkins on the floors, garbage cans we're overflowing, windows we're not clean. I could go on but won't. The time we went and the only time we will go to this location we counted 6 workers behind the counter. You would think in the 30 minutes we we're eating somebody would take the initiative to wipe down tables, sweep under tables, take the garbage out, etc. Being a janitor myself cleanliness is everything and this particular location doesn't pass...