Melting Pot — Restaurant in Washington Township

I don't even know where to start, there was so much that went on that made this experience less than amazing. The problems started when we asked our waiter if there was any way we could be moved to a 2 burner table. The place wasnt even close to half full, we had an earlier reservation before 6, or we woud have never asked. His response was along the lines of they were "anticipating" 2 school dances tonight, so most of the 2 burner tables needed to stay open for them. My friend decided to double check with the manager, again it was really empty. The manager came around and explained again about the school dances and said the tables were reserved. We were completely understanding. We have all worked with the general public and know how annoying customers can be, so we dropped it. We were all looking through the menu, because between 4 people we had to decide on the same cheese option, cooking style, and desert. The waiter come back a couple times, but we were confused by the menu. He came back around for the 3rd time, about 5 minutes after the manager spoke to us. We had a general idea of what we wanted, when we told him we were still trying to finalize the decisions, he responded with (this may not be the exact words, but along these lines) you still haven't decided yet? I have an eight person table coming in and I'm trying to get your order in because Im going to be... he kind of trailed off realizing he was basically saying he was going too be busy to take care of us later. It made all of us at the table extremely uncomfortable, there was attitude in his tone as he said it. He could have offered assistance, or asked if we had questions, or was there anything he could recommend. We all kinda looked down at our menus, and started listing off what we had been leaning towards. We still hadn't chosen a dessert, but he said we could give him that later, which he never asked for. We start getting our food, everything was delicious. That was the only redeemable part of this dinner. He checked on us a few times in passing, like going to another table, or poking his head around the corner. He never offered us more water, we had to stop a woman passing by with a pitcher, and never asked if we wanted to order more cocktails. We felt invisible and like an inconvenience. We finish eating our main course, he comes around asks how we are and my friend says we have one more thing, dessert. His response was "You still don't know what you wanted?" Again his tone of voice held so much annoyance. We explained we knew, but he had never come back to collect the info. We get our bills, and they are wrong. He had charged both tickets for the dessert fondue, when it was supposed to be included, and ourovercharged both of us. He runs back and brings us new tickets, and we still have issues. My friends appeared to be undercharged, and mine was higher than anticipated. I knew there were upcharges for certain meat options on the 4 course meal. I just wanted to make sure we were charged for the correct thing. The guy was so flustered, he went and got his manager again instead of simply grabbing a menu so we could look through it together. The GM comes over, and my friend tries to start to explain, and he basically cuts her off and opens up the menu, and gives us no room to explain ourselves. They made us feel like we were the issue when we only wanted the bills fixed. We get up and walk out, and the place is still half empty. Highschoolers came in all dressed up, but not a ton. There was maybe 5 or 6 parties we saw. I thought it would have been busier on a Saturday. The really fun part was seing the table directly diagonal from us with 2 burners sit completely empty the whole time we were there, as well as a round table against the corner of a wall. They were unoccupied the whole time. Needless to say I probably won't be going back anytime soon, and never again to this location. Thankfully the food was good, but the service made it a crud...

The Melting Pot was the perfect place to take my then-girlfriend when I was ready to propose.

I spent most of the days leading up to the proposal feeling nervous, going back and forth between rings to make sure I had just the perfect one, and I wasn't quite sure how I wanted to propose. Then I called The Melting Pot and asked if they could help with the proposal.

I got an immediate, "Of course we can!" and felt a sense of relief wash over me. The confidence in that person's voice as they started describing some of the things they could do helped calm my nerves - I knew then that I was in good hands. As we arrived for our Thurs-date dinner, I slipped the ring into the hands of the hostess, who assured me she'd get it safely to our server.

Speaking of our server, Angel was incredible! She was perfectly attentive, easy to talk to, and was genuinely one of the sweetest humans I've had the pleasure of interacting with. She explained the fondue process and just put me at ease immediately.

I had never been to The Melting Pot before, so I had no idea what to expect, but I certainly was not disappointed. Our table was covered in rose petals, the lights were low, and there was a very calming feeling to the whole experience. This was great ambiance for a date night.

The first course of cheese fondue (we chose the Wisconsin Cheddar) was brought out, with a tray of delightful carbs (pretzel bread, white bread, and nacho chips) and veggies, and I truly believe I could have made a meal of just that (who doesn't love cheese and bread?) The meal only got better from there.

Second course was the salad course. My fiancé, in predictable fashion, chose the caprese salad with no tomatoes (she loves basil and hates tomatoes) and I chose the house salad. Both were excellent (and tasty) choices.

I was getting a bit full (there really were so many delicious options) but my eyes lit up at the main course. Herb crusted chicken, salmon, filet, and the potatoes were all instant favs with me, while my fiancé loved the shrimp and mushrooms as well.

One of the things I truly appreciated was how flexible the staff was. Due to food allergies, we asked to switch one item out for potstickers instead, and they did so with no problems at all (and the potstickers were so yummy!).

Now, at this point in the meal, I'm starting to get jumpy because I know dessert is coming - and with dessert comes the ring. As the dessert plate is set down I see that someone took the time to cut roses out of strawberries, placing them next to the ring box on the plate, with the words "Will you marry me?" written in chocolate.

As soon as my beautiful fiancé looked down and saw that, her hands flew to her mouth and she said, "Yes, of course." Relief flooded over me at this point - not that I was worried that she would say no, but I was just grateful that the ring came to the right table. Can you imagine if Fred and Wilma at the table next to us, on their 2nd date, had accidentally gotten that plate? Poor Fred would have been in a pickle! Good thing I had professionals handling this. 😉

Brad (the general manager) stopped by our table at this time to congratulate us and offer us some celebratory glasses of champagne. We thanked him, but declined since neither of us drinks champagne. He then came back a bit later with Sprite and strawberries in champagne flutes for us - such a sweet gesture!

Truly, it was a night to remember, and I am grateful for the staff who went out of their way to make our night special. 10 out of 10, I fully recommend this restaurant and all of the staff there. They will elevate your date night to an absolutely...

So my girlfriend and I came into this restaurant for dinner around 530. The dinner was absolutely amazing and so was the service. But something happened while being there that was extremely disappointing and honestly ruined the experience, worst part is it happened in the very beginning.

I’ll start off by talking about the positives. Our server Chase was just so freaking awesome! Very attentive, pre bussed our table when we needed it, got our refills and was just on point, he was just so great. And the food was PERFECT just so good. But like I said, a very concerning thing happened while we were there and even though everything else was great, I couldn’t help but be bothered the entire time I was there.

What happened was, we when got there, a manager up front, kinda bigger guy with glass pretty sure his name was Brad, was there helping the host dealing the seating situation. He took our name, and told us it wouldn’t take long. Totally fine with this, my girlfriend and I are servers as well so we understand the system and aren’t bothered about waiting for a table.

So we sit down on the couches up front waiting, and a party of 5 comes in and they’re waiting as well. Well our table was available first, so the host, Kirsten (I’m not sure how to spell her name) confronted us, very politely, and told us that our table was ready and for us to follow her. Brad interrupted her, telling her she “was not direct enough” with us, because he was under the impression that the party thought that she was speaking them not us.

She became confused, because she was obviously addressing us, but apologized for it, but Brad started to scold her in front of us and the party. Telling her she’s wrong, and she made everything confused. Just being an absolute jerk and embarrassing her. This lasted realistically 30 seconds, but felt like forever. And to make things worse, when she dropped us off at the table, she broke down and started to cry and walked away.

This behavior, from a manager, is honestly disgusting. It ruined my night and experience. And that sucks because everything else was so good here. He scolded her in front of the guest instead of talking to her in the back privately. I did not expect this kind of behavior at such a nice high end restaurant.

That host deserves an apology for that behavior. We all have bad days, but that looked like nothing but bullying. And being bullied from an authority figure is outrageous. I cannot see a single excuse for this, and I hope to never see something like this again.

I’m going to be completely honest, I’m worried about me making this review because I do not want this host to get in trouble, or treated even worse from what we witnessed. But it needs to be addressed, if this manager openly talks to his employees like that, in front of GUESTS, something...