Cups & Company — Restaurant in Washington

While working I decided to stop at Cups for a sandwich. This was my first time ordering from the sandwich shop. After the older Asian man took my order I stepped aside to wait with everyone else for my order. As I stood I noticed ticket numbers being called. I walked over to the counter and the young man cooking in the back noticed me and I said politely “I didn’t receive a ticket.” The older man yelled “No ticket, no food. Read the instructions.” I was completely shocked by the response since I was a new customer. I don’t know where people yell at customers, but that seems to be Cups. Disrespect is not...

The manager-like woman with a squealing voice was being very rude. If it was your kitchen/cashier’s fault to miss charging an item, train your korean staff properly instead of yelling at your customers. Get yourself some manners plz.

We‘re not so desperate as to dodge paying for a sandwich. Don't assume others act...

Enjoyed the food and friendliness of staff as we have met for our group's study on Tuesdays.

No pics allowed...