Killer Burger Hazel Dell — Restaurant in Washington

So, I.m not sure what happened today but, I was disappointed to say the least. I eat at the Killer Burger in Hazeldell once or twice a week. I work 1/4 mile away. The burgers are great. Often times I have my grandchildren with me , and my wife included. I have told several friends about "the killer" experience. Never before have I been let down here at KB. However, today I called in my order for a "pint-sized" bender and a large drink. Andrew said it would be ten dollars and change. I walked in after waiting the 20 minutes Andrew said it would be for my food to be ready. The moment I walked up to the counter he said "oh, you're the bender guy." I said yup, and he proceeded to charge me $14.91? I thought, okay, no big deal. He made a mistake on the phone, right? Well, 38 minutes after calling my order in, I said to Andrew (after he came in from cleaning the outdoor tables), it's been 38 minutes since I called in my order? Yeah, I guess I was "forgotten" until I walked in and then all he remembered was "bender." He charged me for a full-size burger (and I got one, hence the discrepancy in cost and the fact that they had not started my order yet). My point in all of this is that if I had over ultimately 40 minutes to spend on getting my lunch, I would have eaten there like usual. I called it in today because I needed to be right back in my office for a client. Expecting to take ten minutes and be back it just kind of burns me that my time was taken for granted. It may have been a nonchalant issue for Andrew but, it wasn't for me. I am frustrated as hell and will look elsewhere for my lunches. Once a very...

Edit: I believe the manager reached out after the review was brought to his attention. At first, we were a little salty that it took the attention of a review to feel like they cared. But the way the situation was handled was above our expectations, and now looks like we may be giving it another go after all. Thanks for your care, Jake

OG: My boyfriend has been coming to this location for quite some time with nothing but positive things to say about it. He introduced it to me and it was awesome! Until it wasn't. We have given this place a lot of our money for good food and good vibes. We've never reported issues with anything, but this last time we went out orders were totally wrong. We got the pico pickle burgers but they came with the wrong sauce and my bf ordered a double but only got a single. My bf kindly let Brianna know we didn't get our sauce, and she handed him some ranch. Then we discovered the burgers were wrong, that he didn't get his extra patty and I didn't get my bacon. She then proceeded to charge him for the extra patty, okay fine, but then brought the bacon and patty to us to construct our burgers ourselves. My bf was even nice enough to thank her (even though she was rude about it the entire time) and she couldn't even be bothered to say anything back. This unfortunately outweighed all of the good times we shared as it ruined our entire meal and we don't even want to go back to support this business anymore. We would have, but he wrote them an email about the experience and they couldn't even bother to reply to him (it's been over a month...

I had an extremely disappointing and unsettling experience at this location. I was approached by a manager named Cam, whose conduct was unprofessional, aggressive, and completely inappropriate for a hospitality setting. Rather than showing any effort to provide good customer service, Cam’s approach was confrontational — going so far as to threaten police involvement if I didn’t make a purchase immediately.

As someone with a background in business, I understand that how customers are treated directly affects a brand’s reputation and bottom line. Cam’s behavior not only created a hostile and uncomfortable atmosphere but also actively prevented my ability to patronize the business in peace. It’s disappointing to see leadership that values intimidation over professionalism.

I’ve since canceled my planned meeting here and will not be returning in the future. Encounters like this erode trust, drive away customers, and ultimately harm the owners who depend on respectful, repeat business.

Killer Burger’s management should take a serious look at Cam’s approach and the culture it represents, because experiences like this don’t just cost one sale — they ripple outward into lasting losses for the brand.

Photo evidence included for transparency — this shows the manager’s behavior and distance from proper customer service during the...