Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Washington

At 3:30 PM I ordered 2 pizzas online for pick up at 5 pm. At 3:33 pm, I received an email confirmation stating our order would be ready at 5. My husband got off work at 5, drove over to the Silverdale location, arrived at 5:15 and went inside to check if our order was ready. One pizza was done and an employee stated the other would be done in 10-15 minutes. Since it was crowded in the lobby, he waited in his truck for 15 minutes. He went back in and asked about the pizzas and they told him they had given them away to a different customer. WHAT!!?

Now it is 5:30 PM and he has no pizzas. He was again asked to wait another 10-15 minutes for the order. I called the store and asked to speak with the manager. The manager refused to come to the phone to handle an upset customer and required his/her employee to handle my phone call. I indicated that I would call back to speak with the manager at a better time since they were so busy and asked for the manager's first name. The employee refused to give it to me stating that he could not provide personal information. Ummm, a first name when you manage a store is not personal information, it is professional when asked in the course of doing business, and I stated this to the employee, and he again refused to give me a name. I told him this was ridiculous, and hung up.

I am disgusted with their lack of professionalism and service, and haven't heard back from the store owner yet. Truth is we will not be going back to this store unless we receive a call from them apologizing for the horrendous service and employing a cowardly manager that doesn't know what he/she/they is doing or how to provide appropriate customer service. Since these are franchises, corporate won't do anything, so Papa Murphys has lost regular customers due to this...

Placed an order online for stuffed meat and two breadsticks(50% off if over 20.00). Was not able to customize the pizza. Placed order and said should be ready in about 25 mins. Ended up taking longer at a previous errand and got there about 45 mins after the order was placed.

Walked in and there were 2 people in the lobby. 3 female employees working at the time. They started asking questions as soon as I walked in about if I already placed an order, if it was paid for, etc.

I had to tell to answer their questions. They eventually found my order and told me it wasnt ready yet. I asked how long and one girl said she didnt know. I said that it should have been done about 15-20 mins before. Another employee rolled her eyes and said well we are busy.

At that point I told them I didnt want to wait and i didnt want the order. The same girl who rolled her eyes got attitude and said really? I said yeah it's been 45 mins and I'm hungry. As I was walking out she said yeah well we have been busy.

I dont get how a stock pizza takes over 45 minutes to put together (it's not cooked or delivered, just prepped). And then I dont appreciatecthe initial attitude or the one I got when I said I didnt want it.

Sorry cant wait another 10 minutes or however long.....since no one could...

They do everything great except their pizza isn't very yummy and it's more expensive than domino's so honestly I only ever go here bc they accept ebt. But the prices are so high with no coupons like all the other better PIZZA joints, it's still kinda not worth wasting ebt on. Safeway select offers a great frozen pizza. Better to go to safeway then and get that. I followed the directions on a thin crust recently and it said to cook it on the lower oven shelf. So I did. That was horrible advice! Why did yall do that to me,papa Murphys? It was irrevocably burnt to a crisp in under 10 minutes. I pulled it out after 8min and it was burnt to a crisp) The lowest cooking time listed was 12 or14minutes (I think. It was longer than 10m so regardless the exact number, it's ridiculous that it was undoubtedly trash before its first check on it time) something about cooking it at home manipulates me into thinking i did something wrong. So maybe papa Murphy is actually just a covert narcissist... 🤷‍♀️ anything is possible! I don't recommend eating here. Literally every other pizza place in town is better than papa Murphys. Just...