Soho Tea & Coffee — Restaurant in Washington

The coffee is great and so is the space inside the coffee shop with a considerable amount of tables. The main things I dislike about the coffee shop are the extremely rude staff and their very odd and inconsistent pricing. On one occasion an older gentleman tries to go to the restroom but goes through the wrong door. The apparently very peeved female cashier proceeds to yell at him because he went through the wrong door. There was no reason to yell at the man and found it extremely rude for such a small oversight. On another occasion I ordered a frozen mocha and they charged me $5.60. I then later returned and purchased another mocha and was charged $4.30. I didn't have cash and there is a $5 minimum for cards so I asked if it was the same drink due to the difference in pricing. The female cashier then spoke to her manager and she came back and charged me $5.60. I don't understand how they make up their pricing but it certainly did not seem right. My friend also told me they charge a "service fee" which he nor I have ever heard of any coffee...

UPDATE! I was not wrong about rating this place with 1⭐️ I received a notification about the owner reply (eventually, it's removed, and I don't see it publicly), but please enjoy a "pleasant" response. Just one thing I want to mention is that people sometimes want to use the restroom before placing an order, and not waiting until yours ONE, only one working associate will finish serving other customers. Not to mention that I visited with the baby. I Hope some customer success training will be completed, including the owner 🤣🤣🤣 Terrible! Cannot use the restroom before purchasing 🤦🏻‍♀️ they don't tell you access code until you complete the payment. So stupid. There are plenty of great...

I'm road tripping around the country ... Side project, sample "the best coffee houses" (according to Google reviews and articles) as I pass through and order a doppio espresso and cappuccino. From Montana to Florida (this very moment) ... After 40+ coffee shops, Soho (and one other in ND) has the very best espresso! Absolutely fantastic ... excellent color, perfect taste, great texture ... enough so that I ordered a second and third, and then came back for the next two days. It set a high precedent early in my trip, and I've been struggling with inconsistent and sour shots since. Miss that espresso! Keep doing what you're doing. And thanks for the highly...