Starbucks — Restaurant in Washington

I spoke to a pleasant man about an experience I had at this location concerning a gift card. He said I could come by and get a full refund at my earliest convenience for the mishap! Perfect, I came to retrieve my refund on Monday the 15th. Told the lady Jessica why I was there and she confirmed she had the note from previous manager on duty. Reached the window and was interrogated on why I was getting a refund. I presented my receipt and kindly explained that I did not want to explain all over again (this is why I called before arriving at the store) She continued questioning me and mumbled things under her breath. After pulling out of the lot I wanted to verify that my gift card was indeed credited. Surprise, it was not. I called this location and spoke with her about the confusion. All I wanted to know was if the card was effective immediately or if I had to wait! Jessica once again was very defensive and said that I was reading wrong and she did everything right. I requested to speak to the store manager and she stated that I couldn’t because she was on vacation until the 18th and that she would tell me the exact same thing. That’s not the point! I then requested to speak with Jordan the gentleman who helped me earlier and was told I could not. I asked when he would be working next and if she could pass along my info and concerns as he was very pleasant and I did not wish to continue my conversation with her! She told me I could not know his personal information and she would not be able to do that. All I requested was for her to pass my info along, not like I was asking for the mans phone number! She refused to give me any info on the store owner and refused to pass my info onto anyone in upper management. Jessica decided she had enough of my questions and hung up when I was mid sentence. I will NEVER return to this location if they have people like her in management? I have never in my 54 years of life been treated like this, I will drive the extra distance from my house than to step foot in this location. Extremely...

⭐☆☆☆☆ Terribly Managed – Disappointing Experience at This Location

I spend an embarrassing amount of money at Starbucks every year and travel often, so I’ve visited locations across the country. I’ve come to expect a certain level of customer service and consistency – which makes it all the more disappointing when a store falls so far below the standard.

This location is, quite honestly, one of the poorest managed I’ve encountered. I asked for a canned beverage – “it’s in the fridge.” It wasn’t. I asked for another – also out of stock. Fine, that happens. So I simply asked for a cup of water.

What followed was the most bizarre, uncomfortable exchange I’ve ever had at a Starbucks.

“Sorry, you have to make a purchase for that.”

But… I tried to make a purchase. Twice. You didn’t have the items.

“Okay, I’ll purchase the cup of water then.”

“Sorry, we can’t charge you for water.”

You can’t give me water, and you can’t sell me water. Make it make sense.

The “key holder” on duty, Jordan, pointed fingers at corporate policy and took no ownership whatsoever. In any other Starbucks I’ve visited – and that’s a lot – team members have always been empowered to do the right thing for the customer.

Not here. Instead, while giving feedback in a professional manner, with a calm and quiet speaking voice, Jordan threatened to ask me to leave — he became visibly frustrated because I had constructive feedback.

This location is light years behind its sister stores. If this is the leadership style allowed here, Starbucks needs to take a serious look at what’s going on. Disappointing, frustrating, and definitely not in alignment with the brand standard I’ve come to expect. They recognized me for 6000 stars in a year, please use brain over policy when called for. Very bot-like. Experiences like this one are the reason that small coffee shops are taking...

I go to Starbucks all the time to order my Melon Burst—I always have my drink separated: ice in one cup, tea on the side, and the energy drink in the can. However, my last visit was bizarre. The moment I pulled up, I asked for two large Trenta cups of ice, and before I could finish my sentence, the barista cut me off, saying I had to place an order to get ice. I responded, “I’m getting to it,” and proceeded to order my usual setup: Melon Burst in the can a Trenta cup of ice and and my tea on the side as well, because I like to mix it myself. She told me they couldn’t do that—even though every other Starbucks has done it without a problem also they have done it for me as well before. The woman taking my order was incredibly rude and dismissive. I told her I’d go elsewhere, and as I drove off, I decided to call the manager. I explained that the whole situation could’ve been handled better, like simply pouring the can into the cup, but instead, I was told, “We don’t give out cans.” Then, rather condescendingly, the manager said, “I hope you have a better day,” assuming I was upset when I actually was having a great day—until that incident. I suggested that maybe some customer service training would help the staff communicate more respectfully, and at that point, I was hung up on. Needless to say, I won’t be returning to that Starbucks again. I went up the street to a different location of Starbucks and ordered my drink just the way I always do—with absolutely no problem. The staff was wonderful. It’s just too bad that you get a couple of bad apples—especially...