the pollo company — Restaurant in Washington

What a lovely hidden gem! You get so much food for such a reasonable price. The chicken was so flavorful and moist, and you could pick either white or dark meat. The chicken was so tasty it didn't even need the sauces, but each sauce was also unique and scrumptious. The staff was so friendly and gave us recommendations when we were indecisive. They certainly steered us right! It feels like a mom and pop shop, so it has a community feel. Would certainly eat here again!

ACCESSIBILITY AUDIT: The restaurant was accessible to wheelchair users with a (relatively steep) ramp to enter. There's no accessible door opener, but there's no threshold to enter. The chairs and tables are spaced wide enough to maneuver in a wheelchair.

The restroom is also accessible (shown in the image) with grab bars, a roll under sink, and reachable soap/paper towels. The mirror is not low enough for a wheelchair user to use. The garbage can placement may make it difficult to transfer to and from the toilet potentially.

The music was loud, so this may not be a good place for people with sensory sensitivity or who have difficulty hearing conversations with background noise.

There do not appear to be large print or braille menus. The menu is either on TV screens or print. The print menu has small text that is...

Went here to grab a bite before catching a movie at the Alamo Cinema and Drafthouse across from Red Line Rhode Island metro . I saw Device was on menu but it's only offered on weekends ( I was there on weekday). The lovely young lady behind the countered delivered the news as though she was as disappointed as I was. I told her it was okay and ordered something else; then sat down to wait for my meal. When the young lady came to my table she had my beverage but no food; no worries -- I thought it was very considerate to bring my drink while I waited for my food. But she brought good news with my watermelon slushie-- the chef said that if I had 20 minutes to wait, he would make a special order. And get this-- he asked how spicy I wanted my food. And the device was beyond perfect. And the side dishes were right on par with the main dish. I cleaned my plate as though I was being paid by the "Clean Plate Club" to do so. Great food and some of the best customer service I've experienced in a while, even at much more expensive eateries. I...

When the first restaurant closed I was so disappointed because the food was good and it was conveniently located right next to my job. So when we heard of the grand opening of a completely new restaurant my coworkers and I were extremely excited. Since their first day and my first visit The Pollo Company has not disappointed me once!! Starting with the beautiful remodel they’ve done on the inside, it’s always spotlessly clean and inviting. The gentlemen that work there are so helpful patient and kind every time I’m unsure about what I want to order. And the food is THE BOMB!! You can tell that the owner takes pride in the herbs and ingredients that are used in every entree, even the salads are special..! I’m so happy they are here! When I don’t have time to cook at home but I don’t want any overly greasy and extremely processed food this is my spot. It feels like family, they remember your name and always appreciate your business.. I’d give it 10 stars if I could. Definitely appreciate them...