Wendy's — Restaurant in Washington

I mean, for what it is, I never had a bad a experience going here. Hopefully it stays that way, mostly the weird interactions I get when I go here are from the people loitering around.

The service isn't very speedy, there's only usually one person working the cash register taking orders. At peak times, it gets busy, and orders may take awhile. Which honestly I don't blame them for. It's right by the metro, and near a Safeway. So it's bound to get crowded at times, which overall increases wait times.

The staff, they are always cordial when I give my order. I haven't had any rude or unpleasant experiences with them. Sometimes they are dashers who come by to pick up orders, who may get a little aggressive because their order is taking so long, but that's no fault of the people working the cash register. (just be kind to everyone).

If you want to get food at this location, better to go there in person, than preordering and picking up, or delivery by doordash. My food usually takes maybe 5-10 minutes to come out. Like at any fast food joint, patience is key. I walk in, so I don't know how speedy the drive through is.

As for the food, nothing really to say, it's good, it's Wendys. No bad experiences so far, and hopefully none to write home about.

The floors... dear god they're sticky, I don't know why, and it unsettles me every time I go into that Wendys. That floor has seen some...

This hands down the worst fast food establishment I haave ever been to. I only visit out of convenience as I am sure most so because of the location.

This location is never clean, always short staffed, always takes 10+ minutes no matter how many people are in line, and they are always rude and arguing with each other. Management is terrible and non existent. Seriously, who would let any place of business operate as such? I've even recorded videos and taken pictures it is so bad.

A few days ago I went early on a Sunday. I walked over and could see there were no cars in tje drive through, there was also no one in line at counter. It still took a surprising 5-10 minutes tp receive my order. The cashier (short light skin girl with short hair/broght red lipstick) had an attitude and was busy talking to her coworkers about thwir weekend, why another coworker was goimg to get an iPhone, and work related issues. There was no customer service and I felt I should have came first not the stories about their weekend. When I sat to eat I had to wipe the table. They were not cleaned from the day before and all I could think is dont they have something better to do like clean?!

The food was decent. No complaints but the service is more than enough to never go back unless...

So like today me and my husband had made a mobile order but when he shows up he comes to find out the stores lobby is closed and only drive thru is open today. 1st I'm angry that wendys doesn't make this transparent on their web app when ordering and 2nd the experience today was awful! There was a hispanic lady at 3900 Georgia Ave NW which is the only that works that Drive thru and she was super racist and mean to my husband i couldn't believe this. My husband is asain and It clearly was racism and when he showed her the mobile order she wanted him to pay for it again and not only that she offered no refund for the previous order and ignored his demands. Is this how wendys employees are taught to their customers well i would never think of ordering in this establishment nor in person or by the mobile app. And my problem still is not fixed i talked to customer service about this and I'm supposed to get a call from the GM but i still have not received that call nor my refund. Thanks for a waste of my...